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Important Notices



NEW on VAX - You asked. We delivered.
Check out these latest additions to VAX:

  • Quick links to retrieve reservations and saved itineraries are available at the top of all VAX pages.
  • Suppliers can now add links to their Terms & Conditions in e-confirmation documents. The links will automatically appear in e-documents with participating suppliers.
  • Feature add-on low inventory messages let you know when there is not enough inventory available for all passengers in your booking.
  • You can now search for reservations by name with all VAX suppliers.



Important Updates

9/2 Updates

  • Multi-room reservations feature price displayed in the Included Values Window includes the price for all parties.
  • You can now modify reservations that were made with promo codes that expired after the reservation was made.
  • Payment Due Notices show final amount due.
  • The character limit for Reservation Comments has been increased to 1,200 characters. Agents can view existing reservation comments on the same screen while entering new comments.

View All Updates

NOTICE: TSA Secure TSA Secure Flight Passenger Information required for Passengers traveling on or
after Nov. 1, 2010

The Transportation Security Administration (TSA) has announced that it will require full name (as it appears on their government issue ID), date of birth and gender for all passengers traveling on or after November 1, 2010 regardless when the reservation was booked. Failure to provide this information could result in a reservation being refused by the airline.

In compliance with the Transportation Security Administration (TSA) requirements, Secure Flight Passenger Data is required to complete a booking in VAX with the following tour operators:

• Air Jamaica Vacations
• Fabugo
• Funjet Vacations
• MGM MIRAGE Vacations
• Southwest Airlines Vacations
• Spirit Vacations
• United Vacations
• Universal Parks and Resorts Vacations

For your convenience, you can also enter TSA information during checkout when booking Alaska Airlines Vacations and US Airways Vacations on VAX, but it is not required to complete a booking.

To add Secure Flight Passenger Data to an existing booking, retrieve the reservation in VAX and add the required information.

Learn how to enter TSA Secure Flight Information on VAX

Helpful Links:
TSA Secure Flight Program Homepage
TSA Privacy Notice


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