Help Center

VAX Tech Support

Email VAX Tech Support If you're having an issue, contact us at vaxtechsupport@vaxvacationaccess.com let us know and include the following information:

  • VAX VacationAccess Agency Number
  • Supplier Name
  • Origin and Destination
  • Dates of Travel
  • Number of Passengers
  • Description of the problem
  • Screenshot [How to take a screenshot]

Check Your System Requirements For optimal system performance.

Check Your Browser Confirm what browser you're using.

For problems when booking, please call VAX Tech Support at 414-934-2900. We are available Monday through Friday from 7:00 am to 10:00 pm CT.

For urgent issues or reservation inquiries, please contact the supplier through which the booking was made. Contact information can be found on the Supplier Showcases.

Our status line is available 24/7.

Call 1-877-615-4777 to hear automated updates. You can check to see if there are any known issues before reporting a problem.

Password Assistance

Reset Your Password Click to reset your password, but if your account is locked or you are unable to reset your password, contact your Site Manager.

Site Managers should call VAX Tech Support (414-934-2900) for assistance with password resets or to have their account unlocked.

Reservation Assistance & Supplier Product Info

Visit Supplier Showcases For reservation-specific issues or questions, including modifications, commissions, cancellation policies and refund information, contact the supplier directly using the contact information listed on their Supplier Showcase.

Training Assistance

Visit VAX University Find reference guides and on-demand webinars for assistance on using VAX.

Email VAX Training Contact our trainers directly at training@vaxvacationaccess.com for questions.

 

Email VAX Feedback Provide suggestions or feedback on how you use the site or features you would like to see added to feedback@vaxvacationaccess.com.