NEW TO VAX?

START HERE!

Create a VAX Account
Setting Up Your VAX Account
Protecting Your Agency and Clients
Guide to Booking Vacations


LOGIN & PASSWORD HELP

Reset Your Password

If your account is locked or you are unable to reset your password, please contact your Site Manager.




Setting Up Your VAX Account
Get Started Guide: Booking Vacations
Managing Users in Member Services
Managing & Modifying Reservations
Entering TSA Secure Flight Information
Final Payment Options
Booking Pre and Post Cruise Air and Hotel
Booking Pre or Post Cruise Air and Hotel
Joining a Live VAX Webinar
The Smart Reservation Tool
VAX Site Redesign


VAX Site Tour
VAX University Campus Tour
Research, Market and Sell with VAX


Member Services for Site Managers
Final Payment Options
Grow Your Business with Promotions
The Agent Email Sales Tool
The Offer Wizard
The Smart Reservation Tool
VAX Consolidator Air

CONTACT VAX TECH SUPPORT

Email vaxtechsupport@vaxvacationaccess.com and include the following information:

  • VAX VacationAccess Agency Number
  • Supplier Name
  • Origin and Destination
  • Dates of Travel
  • Number of Passengers
  • Description of the problem
  • Screenshot [How to take a screenshot]

For urgent issues or problems when booking, please call VAX Tech Support at 414-934-2900.
Available Monday thru Friday, 7am - 10pm CST

Our status line is available 24/7.
Call 1-877-615-4777 to hear automated updates. You can check to see if there are any known issues before reporting a problem.

RESERVATION ASSISTANCE

For reservation-specific issues or questions, including modifications, commissions, cancellation policies and refund information, you should contact the supplier directly. Supplier phone numbers are listed on their showcases, found under Suppliers in the main menu.

PASSWORD ASSISTANCE

If your account is locked or you are unable to reset your password, contact your Site Manager. VAX Tech Support (414-934-2900) can assist you through the password reset process or unlock accounts for Site Managers.

TRAINING ASSISTANCE

Not sure how to do something? Contact our trainers directly: training@vaxvacationaccess.com

 

SUPPLIER PRODUCT INFORMATION
& SUPPORT

Visit the supplier showcases (found under Suppliers in the main menu) for commission policies, reservation questions and contact information.

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