United Vacations privacy policy and terms of site use

 

Introduction
At United Vacations, we believe that it is extremely important to protect your privacy and that of your customers. We are providing this privacy policy to help you better understand the ways in which personal information is gathered and used on the unitedvacationsagent.com website (powered by VAX VacationAccess). United Vacations is operated by The Mark Travel Corporation. The Mark Travel Corporation and its affiliated technology and marketing agencies and travel agency distributors, gather, store, and process the information from the unitedvacationsagent.com website. They help United Vacations use information to create and distribute products, specials, promotions, and website features. United Vacations, The Mark Travel Corporation, and their affiliated technology and marketing agencies and travel agency distributors (hereafter "United Vacations") will not sell or share your personally identifiable information with any third party company or agency without your permission.

If you have any comments or questions regarding this privacy statement, please contact Untied Vacations via e-mail to customerservice@UnitedVacations.com.

Privacy policy

Information United Vacations collects
The United Vacations website collects customer information in a number of ways: when you sign up to receive emails, when you book online using the United Vacations online booking form, when you fill out a Customer Service request, when you send an information request to a travel agent via his or her agency profile, when you send a comment to the suggestion link on our weekly email, and when you forward an email/webpage to a friend.

The types of information collected on these pages are:

  • Customer name
  • Traveling companion name
  • Mailing address
  • Email address
  • Telephone number
  • Credit/debit card information
  • Reservation number
  • Age range
  • Gender
  • Destination information desired
  • Other information desired
  • Travel habits

How your information is used
When you sign up for bonus cash programs, you have the choice of receiving or not receiving e-mails. If you choose to receive e-mails, United Vacations will send you regular e-mails promoting vacation travel, specials, sales and other information. You may unsubscribe from the e-mail specials list at any time by accessing the unsubscribe link at the bottom of the e-mail. The information you supply when you book a vacation online is used to process and complete your online order. United Vacations does not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorizations).

The information you supply when you send in a Customer Service request is used to assist you with your request. It may also be used to help United Vacations review and improve its products, promotions, and customer service.

The information you supply when you send an e-mail/webpage to a friend is used to forward the relevant e-mail or webpage information. United Vacations will not send additional e-mails or mailings to your friend. Your friend must provide information himself/herself through one of the other available means before United Vacations will contact him/her.

Information collected through some/all of the methods listed above may be used by United Vacations to improve products, processes and customer service. United Vacations may also use some/all of the information to create customer mailing lists and may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by United Vacations for its own marketing and promotional efforts, and will not be sold or shared with any third parties.

United Vacations may also use non-identifying or aggregate information to improve our website, track promotional success, and/or to share website usage information with our hotel, airline or other business affiliates. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business affiliates, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. However, no personally identifiable information about you will be shared with any third party.

United Vacations use of IP addresses and cookies
United Vacations uses cookies to track visitors to our site. United Vacations gathers the number of unique visitors, as well as the number of page views each visitor makes. The information is used for promotional and marketing purposes only and in the compilation of web usage reports. The reports generated do not recognize any information specific to your location, or anything specific to your individual machine. Cookies are tiny files that are placed on the hard drive of your computer. Cookies do not extract private or personal information from your computer.

United Vacations commitment to information security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use SSL (Secure Socket Layers) to encrypt and protect your personal information. We understand this is vital in the exchange of credit card and password information.

United Vacations commitment to child privacy
Protecting the privacy of children is very important to United Vacations. United Vacations does not collect or maintain information from our website from those known to be under 13 years of age. No part of our website is designed to attract anyone under the age of 13. When online bookings are made, the ages of children traveling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation.

How to access or update your information
You can access the personally identifiable information you submitted when you made an online reservation by viewing your password-protected reservation. You will be asked to enter both your reservation number and your password. It is the responsibility of the password holder to take reasonable precautions to protect his/her own password. Do not tell anyone your password or write down your password where it can be viewed by others.

Information you submit through any of the online methods, including online booking, may be used to create mailing lists. United Vacations may occasionally send promotional pieces or other mailings. Mailing lists compiled from the information you provide will be used only by United Vacations for its own marketing and promotional efforts and will not be sold or shared with any third parties.

To unsubscribe from the United Vacations weekly emails, you can visit the unsubscribe page. Your information will be kept in the United Vacations database and will not be shared with any third parties.

Opt-in information
If you wish to receive information about United Vacations news, products, and specials via email, you may sign up on the sign-up forms throughout the website. Information you submit for the purposes of online bookings will not be used to subscribe you for the email guestbook unless you specifically opt in for the email guestbook. Information you submit through any of the online methods, including online booking, may be used to create mailing lists. United Vacations may occasionally send s promotional pieces or other mailings. Mailing lists compiled from the information you provide will be used only by United Vacations for its own marketing and promotional efforts and will not be sold or shared with any third parties.

Notification of changes to United Vacations information-use policies
If at some future date, United Vacations determines that it will change the manner in which it uses the information it collects on the website, you will be notified at least 30 days prior to United Vacations making the change. You would have the option of choosing to continue or not continue to be a member of the United Vacations database receiving emails and would have the option of unsubscribing. Information collected prior to any information-use changes would be managed according to the Privacy Policy in place at the time it was collected. Only new information collected online would be subject to any new information-use policies.

How to contact United Vacations
If you have any comments or questions regarding this privacy statement, please contact Untied Vacations via e-mail to customerservice@UnitedVacations.com.