ALGV Gives You More

ALGV Gives You More
ALGV Quick Reference Guide

The Information you need now, at your fingertips


Travel Agent Frequently Asked Questions - Updated July 1, 2020
Travel Agent Self-Help Guide – Videos to walk you through rebooking without calling
Destination and Hotel Information - The latest on closures, statuses, and updates
Actions for In-Resort Clients – Updates for your clients in the Dominican Republic and Jamaica
COVID-19 Policy Updates – Airline waiver information, plus links to the CDC and WHO
Brand Change & Cancellation Fees
Rebook Now, Recharge Later...Learn More!
AMResorts Policy
Theme Park Updates

Knowledge
KNOWLEDGE


Education is yet another way ALGV helps travel advisors take their business to the next level. Learn more

Support
SUPPORT


ALGV is committed to providing travel advisors support through tough times. Click to get the most timely, accurate information we have on COVID-19.

Offers
OFFERS


There’s no end to agent offers with ALGV. With new ones released regularly, the only constant is that there’s always something for you.

Value
VALUE


Get the most out of every booking. Click now to learn how ALGV delivers more value to our travel partners.

Options
OPTIONS


With ALGV, travel advisors get more choices. Whether it’s family-friendly fun or heart-stopping romance, clicking here shows you one common theme: an unforgettable vacation.

Access
ACCESS


Gain access to countless travel and professional development resources when you book with ALGV. Click here to see what they are.

Latest Policy Updates

REFUND UPDATES

We are currently working on requests dated prior to April 1st, including those dated earlier which may have been delayed due to a requirement for more information, such as when multiple cards are used in a booking. We appreciate your continued patience, and look forward to being in touch soon if more details are needed in order to process your refund.

LATEST UPDATES


June 19, 2020


U.S. Extends Mexico Border Closure

On June 16, 2020, the U.S. Government extended temporary agreements with Mexico to keep land border crossings closed to non-essential travel until July 21, 2020. This closure does not apply to air travel for tourism between Mexico and the U.S. and does not prevent U.S. citizens in Mexico from returning home, according to the U.S. State Department.

source: https://mx.usembassy.gov/travel-restrictions-fact-sheet


June 10, 2020


SAFETY ADDRESSED
AT CANCUN AIRPORT

Check out all the new health & sanitation processes you can expect at the Cancun airport! Click Here


June 8, 2020


NEW TRAVEL PROTECTION PLUS

The NEW Travel Protection Plus with our Cancel for Any Reason benefit can now be added to new Rebook Now. Recharge Later. reservations, regardless of whether it was included in the original booking! For those that did not include Travel Protection Plus, the voucher-only option is available. Travelers who did elect TPP on their original booking have their choice of three new levels of coverage.

Click here to see how Rebook Now. Recharge Later. and TPP work together in tandem.


May 11, 2020


REBOOK NOW. RECHARGE LATER. NOW EXTENDED!

As the situation remains fluid, Apple Leisure Group® Vacations is staying agile. To provide greater value to your customers and help you maintain their loyalty as destinations remain closed, the Rebook Now. Recharge Later. 125% Future Travel Credit offer has been extended to travel through 7/31/20.

Click here to review all the details, including exclusions and redemption processes.


May 4, 2020


TRAVEL AGENT SELF-HELP GUIDE FAQs

All the most commonly asked questions in one place! Click here to download our latest edition of answers to YOUR very specific questions about processes, exceptions, expectations, and more.


April 23, 2020


KNOW. GROW. GO!

Keeping you informed means MORE than just delivering the news. Apple Leisure Group® Vacations’ new educational series Know. Grow. GO! is designed to help you get a head start on moving forward, providing workshops and webinars that touch on topics that matter to you. Click here to “learn” more with ALGV.


April 7, 2020


REGARDING THE DOT CLARIFYING GUIDANCE AIR CARRIER REFUND REQUIREMENTS

Apple Leisure Group Vacations understands that every day there is additional guidance on policies related to COVID-19, most recently regarding refunds from scheduled airline partners. As always, ALGV adheres to the policies of our suppliers when it comes to cancellations or changes to your client’s reservation(s). Please remember that there are a number of variables that may affect refunds on a particular reservation. Because of this, the best place to find the information is on the airline’s website. For your ease, we have links to them on our policy advisor update page, found HERE


March 20, 2020


TRAVEL PROTECTION PLUS POLICY CORRECTION & CHANGE

We care. And that means we’re listening. We are keeping what you loved—the 125% Future Travel Credit option — and are adapting what you didn’t. Learn More


March 19, 2020


POLICY UPDATES

Speed and agility are key, and we’re doing more for both. Procedures and policies have evolved with the circumstances, including for deposits and Travel Protection Plus. Click here to view the details.

More scenarios and more videos are part of giving you MORE in our Travel Agent Self-Help Guide. View them here.


March 16, 2020


SELF-HELP TOOLS

We’re giving you The Power to Change with our Travel Agent Self-Help Guide. This quick and easy reference gives you step-by-step instructions and video demos on how to make the most commonly requested COVID-19-related booking requests yourself without ever having to call in.

Looking for to-the-minute news on destination closures? We have them here, in a new section outlining today’s new regulations in Aruba, St. Martin/St. Maarten and its connecting islands, and our resultant policies.

We’re making rebooking an Exclusive Nonstop Vacation Flight even easier, with more time to consider their choices. From here, click on on Delayed Rebooking under “Rebooking WITH Travel Protection Plus.”


March 14, 2020


POLICY UPDATES

Flexibility is key when times are changing fast. We are currently waiving all brand change fees to allow your customers the freedom to update their plans. Learn more here.

To help you keep track of the latest COVID-19 information, we will continue to share the latest verified news as we hear it.


WAVES POINTS AND TRAVEL
PROTECTION PLUS UPDATE

For a limited time only, earn up to 3,000 extra WAVES® points on all bookings that include Travel Protection Plus—an add-on you’ll also earn 1% bonus commission on. Get the details here.

March 9, 2020


GOVERNMENT UPDATES

For direct-from-the-government, official information on COVID-19, visit www.cdc.gov and www.who.int for more details.