Travel Agent Frequently Asked Questions - Updated July 1, 2020
Travel Agent Self-Help Booking Guide for all bookings traveling after 9/30/20
Rebook Now. Recharge Later. Self-Help Booking Guide – Videos to walk you through rebooking without calling
Destination and Hotel Information - The latest on closures, statuses, and updates
Actions for In-Resort Clients – Updates for your clients in the Dominican Republic and Jamaica
COVID-19 Policy Updates – Airline waiver information, plus links to the CDC and WHO
Brand Change & Cancellation Fees
Rebook Now, Recharge Later...Learn More!
Theme Park Updates
Education is yet another way ALGV helps travel advisors take their business to the next level. Learn more
ALGV is committed to providing travel advisors support through tough times. Click to get the most timely, accurate information we have on COVID-19.
There’s no end to agent offers with ALGV. With new ones released regularly, the only constant is that there’s always something for you.
Get the most out of every booking. Click now to learn how ALGV delivers more value to our travel partners.
With ALGV, travel advisors get more choices. Whether it’s family-friendly fun or heart-stopping romance, clicking here shows you one common theme: an unforgettable vacation.
Gain access to countless travel and professional development resources when you book with ALGV. Click here to see what they are.
We are currently working on requests dated prior to September 5th, including those dated earlier which may have been delayed due to a requirement for more information, such as when multiple cards are used in a booking. We appreciate your continued patience, and look forward to being in touch soon if more details are needed in order to process your refund.
Though the U.S. has set the general travel warning for Mexico at a level 4, popular vacation destinations including Cancun, Cozumel, Huatulco, Los Cabos, and more remain at level 2 with minimum advisories; Puerto Vallarta and Riviera Nayarit are set at level 3. Read the full list HERE, and be sure to check this page regularly for our most up-to-date information on your favorite tourist destinations.
As of today, customers who booked travel through May 31, 2020 for departures through September 30, 2020 are now eligible for the Rebook Now. Recharge Later. 125% refund credit offer by ALG Vacations™! In addition, travel advisors who use VAX VacationAccess, our online booking engine, to apply their customers’ Future Travel Credit toward a new reservation will receive an additional $50 bonus commission for that booking. Click here to learn more.
On June 16, 2020, the U.S. Government extended temporary agreements with Mexico to keep land border crossings closed to non-essential travel until July 21, 2020. This closure does not apply to air travel for tourism between Mexico and the U.S. and does not prevent U.S. citizens in Mexico from returning home, according to the U.S. State Department.
Check out all the new health & sanitation processes you can expect at the Cancun airport! Click Here
The NEW Travel Protection Plus with our Cancel for Any Reason benefit can now be added to new Rebook Now. Recharge Later. reservations, regardless of whether it was included in the original booking! For those that did not include Travel Protection Plus, the voucher-only option is available. Travelers who did elect TPP on their original booking have their choice of three new levels of coverage.
Click here to see how Rebook Now. Recharge Later. and TPP work together in tandem.
As the situation remains fluid, Apple Leisure Group® Vacations is staying agile. To provide greater value to your customers and help you maintain their loyalty as destinations remain closed, the Rebook Now. Recharge Later. 125% Future Travel Credit offer has been extended to travel through 7/31/20.
Click here to review all the details, including exclusions and redemption processes.
All the most commonly asked questions in one place! Click here to download our latest edition of answers to YOUR very specific questions about processes, exceptions, expectations, and more.
Keeping you informed means MORE than just delivering the news. Apple Leisure Group® Vacations’ new educational series Know. Grow. GO! is designed to help you get a head start on moving forward, providing workshops and webinars that touch on topics that matter to you. Click here to “learn” more with ALGV.
Apple Leisure Group Vacations understands that every day there is additional guidance on policies related to COVID-19, most recently regarding refunds from scheduled airline partners. As always, ALGV adheres to the policies of our suppliers when it comes to cancellations or changes to your client’s reservation(s). Please remember that there are a number of variables that may affect refunds on a particular reservation. Because of this, the best place to find the information is on the airline’s website. For your ease, we have links to them on our policy advisor update page, found HERE
We care. And that means we’re listening. We are keeping what you loved—the 125% Future Travel Credit option — and are adapting what you didn’t. Learn More
Speed and agility are key, and we’re doing more for both. Procedures and policies have evolved with the circumstances, including for deposits and Travel Protection Plus. Click here to view the details.
More scenarios and more videos are part of giving you MORE in our Travel Agent Self-Help Guide. View them here.
We’re giving you The Power to Change with our Travel Agent Self-Help Guide. This quick and easy reference gives you step-by-step instructions and video demos on how to make the most commonly requested COVID-19-related booking requests yourself without ever having to call in.
Looking for to-the-minute news on destination closures? We have them here, in a new section outlining today’s new regulations in Aruba, St. Martin/St. Maarten and its connecting islands, and our resultant policies.
We’re making rebooking an Exclusive Nonstop Vacation Flight even easier, with more time to consider their choices. From here, click on on Delayed Rebooking under “Rebooking WITH Travel Protection Plus.”
Flexibility is key when times are changing fast. We are currently waiving all brand change fees to allow your customers the freedom to update their plans. Learn more here.
To help you keep track of the latest COVID-19 information, we will continue to share the latest verified news as we hear it.
For a limited time only, earn up to 3,000 extra WAVES® points on all bookings that include Travel Protection Plus—an add-on you’ll also earn 1% bonus commission on. Get the details here.