ALGV Gives You More


COVID-19 Policy Updates

Apple Leisure Group® Vacations isn’t just in the business of selling vacations—we partner with travel professionals to create memories and shape experiences. In the spirit of keeping those positive despite COVID-19 disruptions, we have temporarily revised our policies to make sure that even if their first choice no longer meets their travel needs, they can still enjoy the safe, happy getaway they deserve.

Airline Waiver Policies
CDC Website Links


For the most up to date COVID-19 information, we encourage you to visit the Center for Disease Control website:

Global Map: Locations with confirmed COVID-19 Cases

CDC in Action: Document providing details on the CDC’s response initiatives to COVID-19

What You Should Know Fact Sheet: Informative document that provides the following:

Transmission
Symptoms
Prevention & Treatment
Testing


FAQs: Includes answers to the following:

Disease Basics
Prevention
Medical Information
Public Health Response and Current Situation
COVID-19 & Animals


Deposit Policy Update
Back to Top

Apple Leisure Group Vacations will be increasing deposits on most vacation types (excluding land-only), effective Friday, March 20 for bookings made 46 days+ from departure.

Apple Vacations, Funjet Vacations, and Travel Impressions and Blue Sky Tours:

• Bulk fares: 100% of bulk air ticket at time of deposit
• Charter & Published fares: increased by $25 per person

United Vacations:

• Bulk and published fares: starting at $250 per person

The above changes have been programmed in our system and are effective March 20th, 2020. However, rapidly changing market conditions have since necessitated further changes to our deposit policies. Subsequently, as of March 24th, 2020, ALGV will be discontinuing our low deposit policy with the purchase of Travel Protection Plus. Please understand that we must remain fluid with necessary policy updates based on the current environment. We apologize for any confusion or inconvenience.


Brand Change & Cancellation Fees
Back to Top

New! Released 5/11/20: Change Policy for Bookings traveling 7/1/20 – 7/31/20: All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours, and United Airlines Vacations* are eligible for one-time waivers for travel 7/1/20 – 7/31/20.

Note: ALGV and supplier cancel fees apply. However, if there are no supplier fees, Travel Protection Plus is not considered used and can be moved to the new reservation without any reactivation fee!

*United Airline Vacations: All changes must be made by 5/31/20 and additional rebooking restrictions apply.

5/1/20: Change Policy for Bookings made 5/1/20 – 5/31/20: All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions,  Blue Sky Tours, and United Airlines Vacations* can be waived one time onlyfor bookings made 5/1/20 – 5/31/20 for travel 6/1/20 – 12/15/20.

Note: ALGV and supplier cancel fees apply. If there are no supplier fees, Travel Protection Plus is considered unused and can be moved to the new reservation without a reactivation fee.

*United Airline Vacations: All changes must be made by 5/31/20 and additional rebooking restrictions apply.


Released 4/24/20 - Change Policy for Travelling 6/1/20 – 6/30/20: All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours & United Airlines Vacations* are waived for travel 6/1/20 – 6/30/20. Airline and hotel fees may apply.​  

Note: ALGV and supplier cancel fees apply. However, if there are no supplier fees, Travel Protection Plus is not considered used and can be moved to the new reservation without any reactivation fee!

*United Airline Vacations: All changes must be made by 5/31/20 and additional rebooking restrictions apply.

 

Released 3/20/20 - Rebook Now. Recharge Later. - Apple Vacations, Blue Sky Tours, Funjet Vacations, Travel Impressions & United Airlines Vacations** cancel and change fees will be waived for bookings made before 3/19/20 and canceled 3/20/20 or after for travel through 5/31/20 :

** United Airlines Vacations change/revision fees are waived per their COVID-19 Policies. United Airlines $200/$300 cancellation fee applies for cancelled bookings where the flight is not cancelled at the time of cancellation. Clients have the option to revise/rebook at no charge or cancel to receive the air cost minus penalties in a refund.

 

Customers with Travel Protection Plus

  • Rebook Now. Recharge Later. Customers can request a future travel credit valued at 125%, including the full value of the Travel Protection Plan originally purchased. The future travel credit will be valid for bookings and travel through 12/15/21.
  • Customers who prefer a refund will receive it in the original form of payment, less the cost of travel protection. If they choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team. We appreciate your patience as this could take up to 90 days.

Customers without Travel Protection Plus

  • Rebook Now. Recharge Later. When your customers are ready to rebook, not only will they receive a full refund (less any applicable penalties) in the form of Future Travel Credit, but also an additional 25% credit to use on their new reservation! Please note that, for your convenience, rebookings must be on the same air carrier and must follow the airline’s guidelines for rebooking so that we may transfer your air credit from the original reservation. The non-air component Future Travel Credit can be applied to new bookings made and traveled through 12/15/21. Clients are subject to airline rebooking policies and any other supplier guidelines and penalties that may have been accepted and incurred on the original reservation.
  • Full refunds, less any applicable penalties, are available to those customers who prefer one. If they choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team. We appreciate your patience, as this could take up to 90 days. If you have previously requested a refund, please rest assured that we will be in touch.

Click here for more details on Rebook Now. Recharge Later. 

Released 3/14/20 - Change Policy for Bookings Made On or Before 3/8/20 for Scheduled Air/Land Packages*: All individual brand change fees will be waived for bookings made on or before 3/8/20 for travel 3/14/20 – 5/31/20 (with or without Travel Protection Plus). Bookings may be to any destination but they must be rebooked for travel that will be completed by 12/31/20.​ Airline and hotel fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.​

Standard cancellation policies apply except for Destinations/Dates listed below.

*NEW* Released 3/14/20 - Updated Policy for Bookings Made On or Before 3/8/20 for Exclusive Nonstop Vacation Packages*: All individual brand change fees will be waived for bookings made on or before 3/8/20 for travel 3/14/20 – 5/31/20 (with or without Travel Protection Plus) provided they rebook to another ENVF to any destination. Travel must be completed no later than 12/15/21.

Standard cancellation policies apply except for Destinations/Dates listed below.

Released 3/9/20 - Change Policy for New Bookings Made 3/9/20 – 3/31/20 for Scheduled Air/Land Packages*: All individual brand change fees will be waived for travel through 6/30/20 for travel completed by 12/15/20. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

Standard cancellation policies apply except for Destinations/Dates listed below.

Released 3/9/20 - Policy for New Bookings Made 3/9/20 – 3/31/20 for Exclusive Nonstop Vacation Packages*: All individual brand change fees will be waived for travel through 6/30/20 for travel completed by 12/15/20. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

Standard cancellation policies apply except for Destinations/Dates listed below.

For a detailed instructions on rebooking your customers, please access our Travel Agent Self-Help Guide.


* Note:
Change and cancellation penalties are determined based on policy in place on the date of change or cancel.

Standard Cancel Policy Exceptions: Standard cancellation penalties apply except for the following destinations and travel periods, for which ALGV will waive fees regardless of booking date. Hotel and air fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.


Date of Policy ChangeDestinationStart DateEnd Date
3/27/2020 Antigua 4/1/2020 4/30/2020
4/22/2020 Antigua 4/22/2020 5/14/2020
5/18/2020 Antigua 5/15/2020 5/31/2020
3/16/2020 Aruba 3/16/2020 3/31/2020
3/27/2020 Aruba 4/1/2020 4/30/2020
4/23/2020 Aruba 5/1/2020 5/31/2020
5/18/2020 Aruba 6/1/2020 6/14/2020
3/24/2020 Bahamas 3/24/2020 3/31/2020
4/30/2020 Bahamas 5/1/2020 5/30/2020
3/27/2020 Barbados 4/1/2020 4/30/2020
6/1/2020 Barbados 6/1/2020 6/30/2020
3/23/2020 Belize 3/23/2020 4/22/2020
3/27/2020 Belize 4/23/2020 4/30/2020
6/1/2020 Belize 6/1/2020 6/30/2020
3/17/2020 Bermuda 3/18/2020 3/31/2020
3/19/2020 Bermuda 4/1/2020 4/2/2020
3/27/2020 Bermuda 4/3/2020 4/30/2020
3/27/2020 Bermuda 5/1/2020 5/31/2020
3/27/2020 Bonaire 4/1/2020 4/30/2020
4/30/2020 Bonaire 5/1/2020 5/15/2020
5/18/2020 Bonaire 5/16/2020 6/15/2020
3/22/2020 British Virgin Islands 3/22/2020 4/10/2020
3/27/2020 British Virgin Islands 4/11/2020 4/18/2020
3/27/2020 British Virgin Islands 4/19/2020 6/2/2020
3/16/2020 Cayman Islands 3/22/2020 4/12/2020
3/27/2020 Cayman Islands 4/13/2020 4/30/2020
3/27/2020 Cayman Islands 5/1/2020 5/31/2020
4/23/2020 Cayman Islands 6/1/2020 8/31/2020
3/23/2020 Colombia 3/23/2020 4/22/2020
3/27/2020 Colombia 4/23/2020 4/30/2020
6/1/2020 Colombia 6/1/2020 6/30/2020
3/16/2020 Costa Rica 3/18/2020 4/12/2020
3/27/2020 Costa Rica 4/13/2020 4/30/2020
3/27/2020 Costa Rica 5/1/2020 5/31/2020
6/1/2020 Costa Rica 6/1/2020 6/31/2020
3/17/2020 Curaçao 3/17/2020 3/31/2020
3/27/2020 Curaçao 4/1/2020 4/30/2020
4/30/2020 Curaçao 5/1/2020 5/10/2020
6/1/2020 Curaçao 6/1/2020 6/3/2020
3/19/2020 Dominican Republic 3/19/2020 4/2/2020
3/27/2020 Dominican Republic 4/1/2020 4/30/2020
5/1/2020 Dominican Republic 5/18/2020 6/1/2020
5/29/2020 Dominican Republic 6/2/2020 6/30/2020
3/14/2020 Europe 3/12/2020 4/30/2020
3/20/2020 Grenada 3/22/2020 4/10/2020
3/27/2020 Grenada 4/11/2020 4/30/2020
3/21/2020 Jamaica 3/21/2020 4/2/2020
4/6/2020 Jamaica 4/7/2020 4/21/2020
4/6/2020 Jamaica 4/25/2020 5/31/2020
6/1/2020 Jamaica 6/1/2020 6/14/2020
3/25/2020 Martinique 3/24/2020 3/31/2020
3/27/2020 Martinique 4/1/2020 4/30/2020
3/27/2020 Martinique 5/1/2020 5/31/2020
6/1/2020 Martinique 5/1/2020 6/30/2020
3/18/2020 Nevada US 3/18/2020 4/18/2020
3/16/2020 Panama 3/16/2020 3/31/2020
3/27/2020 Panama 4/1/2020 4/30/2020
3/27/2020 Panama 5/1/2020 5/31/2020
6/1/2020 Panama 6/1/2020 6/22/2020
3/17/2020 Puerto Rico 3/17/2020 3/30/2020
3/25/2020 St. Kitts/Nevis 3/25/2020 4/7/2020
6/1/2020 St. Kitts/Nevis 6/1/2020 6/30/2020
3/23/2020 St. Lucia 3/23/2020 4/4/2020
4/30/2020 St. Lucia 5/1/2020 5/31/2020
6/1/2020 St. Lucia 6/1/2020 6/3/2020
3/16/2020 St. Martin/St. Maarten Policy* 3/16/2020 3/31/2020
3/27/2020 St. Martin/St. Maarten Policy* 4/1/2020 4/30/2020
6/1/2020 St. Martin/St. Maarten Policy* 6/1/2020 6/30/2020
3/21/2020 Turks & Caicos 3/21/2020 4/13/2020
3/27/2020 Turks & Caicos 4/14/2020 4/30/2020
5/30/2020 Turks & Caicos 6/2/2020 7/21/2020
3/23/2020 US Virgin Islands 3/25/2020 4/24/2020
3/23/2020 US Virgin Islands 5/15/2020 5/31/2020

* Valid also for destinations connecting through SXM Princess Julianna Airport, such as Anguilla and St. Bart’s

For detailed instructions on canceling your customers' bookings, please access our Travel Agent Self-Help Guide.

Destination Policies & Hotel Closures
Back to Top

Destination Policies


Destination Closures and Flight Cancellations Impacting Clients in Dominican Republic, Jamaica and Mexico

Given the recent announcements for the closure of the Dominican Republic and Jamaica, and travel restrictions in Mexico, we understand how stressful the situation must be for those of you who still have travelers in-destination. Please rest assured that our team is working around the clock to find solutions for getting them home. While they wait, our hotel and resort partners there have pledged to continue to service your customers until they have passage back to the U.S. Many hotels that are part of a chain are choosing to consolidate/close properties and place clients into a sister hotel that is still part of the same chain; they will likely be in the same complex. Clients that are part of this relocation will be transported to the new hotel until such time that their departure is confirmed. Resort representatives will be in touch directly with impacted guests and will provide guidance as circumstances change.

If your client arrived on an Exclusive Nonstop Vacation Flight, rest assured that most are operating as scheduled, with Amstar DMC providing their pick-up times per normal procedure if they have transfers. For those guests whose flight is no longer departing as planned, our team has identified these travelers and is working with Amstar DMC to provide the option of an earlier flight. Please reach out to your local Amstar representative for the most up to date information. Their contact information is in your documents or visit the representative in your hotel.

If your client arrived on a scheduled airline flight, please check the airline’s website or app for the most up-to-date information on your returning flight. If your clients need to change their flight plans, please refer to the airline website. Many carriers are offering a self-service for flight modifications. If you need further assistance, please contact us. (Option: if a return flight is not offered via the web, try booking your flight home as a one-way, which sometimes appears instead. Penalties and charges may apply.)

Standard Cancel Policy Exceptions: Standard cancellation penalties apply except for the following destinations and travel periods, for which ALGV will waive fees regardless of booking date. Hotel and air fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.


Date of Policy ChangeDestinationStart DateEnd Date
3/27/2020 Antigua 4/1/2020 4/30/2020
4/22/2020 Antigua 4/22/2020 5/14/2020
5/18/2020 Antigua 5/15/2020 5/31/2020
3/16/2020 Aruba 3/16/2020 3/31/2020
3/27/2020 Aruba 4/1/2020 4/30/2020
4/23/2020 Aruba 5/1/2020 5/31/2020
5/18/2020 Aruba 6/1/2020 6/14/2020
3/24/2020 Bahamas 3/24/2020 3/31/2020
4/30/2020 Bahamas 5/1/2020 5/30/2020
3/27/2020 Barbados 4/1/2020 4/30/2020
6/1/2020 Barbados 6/1/2020 6/30/2020
3/23/2020 Belize 3/23/2020 4/22/2020
3/27/2020 Belize 4/23/2020 4/30/2020
6/1/2020 Belize 6/1/2020 6/30/2020
3/17/2020 Bermuda 3/18/2020 3/31/2020
3/19/2020 Bermuda 4/1/2020 4/2/2020
3/27/2020 Bermuda 4/3/2020 4/30/2020
3/27/2020 Bermuda 5/1/2020 5/31/2020
3/27/2020 Bonaire 4/1/2020 4/30/2020
4/30/2020 Bonaire 5/1/2020 5/15/2020
5/18/2020 Bonaire 5/16/2020 6/15/2020
3/22/2020 British Virgin Islands 3/22/2020 4/10/2020
3/27/2020 British Virgin Islands 4/11/2020 4/18/2020
3/27/2020 British Virgin Islands 4/19/2020 6/2/2020
3/16/2020 Cayman Islands 3/22/2020 4/12/2020
3/27/2020 Cayman Islands 4/13/2020 4/30/2020
3/27/2020 Cayman Islands 5/1/2020 5/31/2020
4/23/2020 Cayman Islands 6/1/2020 8/31/2020
3/23/2020 Colombia 3/23/2020 4/22/2020
3/27/2020 Colombia 4/23/2020 4/30/2020
6/1/2020 Colombia 6/1/2020 6/30/2020
3/16/2020 Costa Rica 3/18/2020 4/12/2020
3/27/2020 Costa Rica 4/13/2020 4/30/2020
3/27/2020 Costa Rica 5/1/2020 5/31/2020
6/1/2020 Costa Rica 6/1/2020 6/31/2020
3/17/2020 Curaçao 3/17/2020 3/31/2020
3/27/2020 Curaçao 4/1/2020 4/30/2020
4/30/2020 Curaçao 5/1/2020 5/10/2020
6/1/2020 Curaçao 6/1/2020 6/3/2020
3/19/2020 Dominican Republic 3/19/2020 4/2/2020
3/27/2020 Dominican Republic 4/1/2020 4/30/2020
5/1/2020 Dominican Republic 5/18/2020 6/1/2020
5/29/2020 Dominican Republic 6/2/2020 6/30/2020
3/14/2020 Europe 3/12/2020 4/30/2020
3/20/2020 Grenada 3/22/2020 4/10/2020
3/27/2020 Grenada 4/11/2020 4/30/2020
3/21/2020 Jamaica 3/21/2020 4/2/2020
4/6/2020 Jamaica 4/7/2020 4/21/2020
4/6/2020 Jamaica 4/25/2020 5/31/2020
6/1/2020 Jamaica 6/1/2020 6/14/2020
3/25/2020 Martinique 3/24/2020 3/31/2020
3/27/2020 Martinique 4/1/2020 4/30/2020
3/27/2020 Martinique 5/1/2020 5/31/2020
6/1/2020 Martinique 5/1/2020 6/30/2020
3/18/2020 Nevada US 3/18/2020 4/18/2020
3/16/2020 Panama 3/16/2020 3/31/2020
3/27/2020 Panama 4/1/2020 4/30/2020
3/27/2020 Panama 5/1/2020 5/31/2020
6/1/2020 Panama 6/1/2020 6/22/2020
3/17/2020 Puerto Rico 3/17/2020 3/30/2020
3/25/2020 St. Kitts/Nevis 3/25/2020 4/7/2020
6/1/2020 St. Kitts/Nevis 6/1/2020 6/30/2020
3/23/2020 St. Lucia 3/23/2020 4/4/2020
4/30/2020 St. Lucia 5/1/2020 5/31/2020
6/1/2020 St. Lucia 6/1/2020 6/3/2020
3/16/2020 St. Martin/St. Maarten Policy* 3/16/2020 3/31/2020
3/27/2020 St. Martin/St. Maarten Policy* 4/1/2020 4/30/2020
6/1/2020 St. Martin/St. Maarten Policy* 6/1/2020 6/30/2020
3/21/2020 Turks & Caicos 3/21/2020 4/13/2020
3/27/2020 Turks & Caicos 4/14/2020 4/30/2020
5/30/2020 Turks & Caicos 6/2/2020 7/21/2020
3/23/2020 US Virgin Islands 3/25/2020 4/24/2020
3/23/2020 US Virgin Islands 5/15/2020 5/31/2020

* Valid also for destinations connecting through SXM Princess Julianna Airport, such as Anguilla and St. Bart’s

For detailed instructions on canceling your customers' bookings, please access our Travel Agent Self-Help Guide.


If your client arrived on an Exclusive Nonstop Vacation Flight, rest assured that most are operating as scheduled, with Amstar DMC providing their pick-up times per normal procedure if they have transfers. For those guests whose flight is no longer departing as planned, our team has identified these travelers and is working with Amstar DMC to provide the option of an earlier flight. Please reach out to your local Amstar representative for the most up to date information. Their contact information is in your documents or visit the representative in your hotel.

If your client arrived on a scheduled airline flight, please check the airline’s website or app for the most up-to-date information on your returning flight. If your clients need to change their flight plans, please refer to the airline website. Many carriers are offering a self-service for flight modifications. If you need further assistance, please contact us. (Option: if a return flight is not offered via the web, try booking your flight home as a one-way, which sometimes appears instead. Penalties and charges may apply.)


HAWAII - Scheduled Air/Land Only

March 22, 2020

Dear Travel Advisor,

Due to the unprecedented events regarding COVID-19, travel restrictions are in place for many destinations.

Beginning March 26, 2020 Hawaii will enforce a mandatory 14-day self-quarantine requiring:

  • All to proceed directly from the airport to your designated quarantine location, which is the location identified and affirmed by you on the mandatory State of Hawai‘i Department of Agriculture Plants and Animals Declaration Form.
  • Clients remain in their hotel room or rented lodging for a period of 14 days or the duration of your stay in the State of Hawai‘i, whichever is shorter.
  • Clients are only able to leave their hotel room or rented lodging for medical emergencies or to seek medical care. They must not visit any public space including but not limited to pools, fitness centers or restaurants. For complete policy & enforcement details visit: Hawaii State Department of Health

We highly recommend offering clients traveling on a scheduled air or hotel only vacation through April 10th, 2020, the following options:

Customers with Travel Protection Plus

  • Rebook Now. Recharge Later. Customers can request a future travel credit valued at 125%, including the full value of the Travel Protection Plan originally purchased. This credit will be valid for bookings made and travelled through 12/15/21.
  • Customers who prefer a refund will receive it in the original form of payment, less the cost of travel protection. If they choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team. We appreciate your patience as this could take up to 90 days.

Customers without Travel Protection Plus

  • Rebook Now. Recharge Later. When your customers are ready to rebook, not only will they receive a full refund (less any applicable penalties) in the form of Future Travel Credit, but also an additional 25% credit to use on their new reservation! Please note that, for your convenience, rebookings must be on the same air carrier and must follow the airline’s guidelines for rebooking so that we may transfer your air credit from the original reservation. The non-air component Future Travel Credit can be applied to new bookings made and traveled through 12/15/21. Clients are subject to airline rebooking policies and any other supplier guidelines and penalties that may have been accepted and incurred on the original reservation.
  • Customers who prefer a refund will receive it in the original form of payment, less penalties. If they choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team. We appreciate your patience as this could take up to 90 days.

Due to heavy call volume and wait time, we encourage you to utilize self-service options recently made available to you by visiting https://www.vaxvacationaccess.com/suppliers/apple-leisure-group/pages/travel-agent-self-help-guide/. The Travel Agent Self-Help Guide will provide you with instructions to change the travel date or request a refund. Here is your impacted reservation(s):

If you have already changed or canceled these impacted reservations, No action needs to be taken on your part, and you do not need to contact us regarding your client’s reservation(s).

Thank you for your understanding during these unusual times. We remain committed to the health and safety of our customers.

Apple Leisure Group Vacations





Hotel Closures



PLEASE NOTE:

Closures are happening by the minute, ALGV will be updating this grid once per day.

  • Please check back daily to see the most recent updates.
  • Although we are trying to keep this as up to date as possible, we highly suggest you consider double checking the hotel website directly.
  • This grid does not include independent European properties at this time


Download Latest Hotel and Destination Closures HERE 




AMResorts Policy
Back to Top

1) Temporary Resort Closures

Due to airport & border restrictions, we regrettably inform the following resort closures, and stop sales have already been implemented. For any additional information, please contact the director of sales listed below:

AMResorts

AMResorts

Mexico

Mexico


2) Enhanced Retention Programs-Now available with book by date of June 30, 2020


THE RE-BOOKING PROCESS MUST BE COMPLETED BY CONTACTING CUSTOMER SUPPORT

THIS OFFER IS NOT VALID WITH ANY OTHER PROMOTION OR the Rebook Now. Recharge Later. 125% Future Travel Credit promotion.


“Move the Date, Keep the Rate” Program, + a FREE night

Guests may change the date of their current booking to a future travel date, up to a year from the original booking date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers.

Original BW: Prior to 3/20/20
Original Booking TW: now-12/22/20
Rebooking TW: Up to one year from original booking travel dates – Not available after 12/22/21
Blackout dates for rebooking: 12/23/20-12/31/20

  • Guests also have the option to change to another AMResorts® property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.
  • If the rate is lower on the new travel date, the client will be refunded the rate differential.
  • If the client wishes to change brands, they would be responsible for any price increases.

 

3) Social Groups - “Move the Date, Keep the Rate + a Free Night” also applies

Groups up to 39 rooms:

THE RE-BOOKING PROCESS MUST BE COMPLETED BY CONTACTING CUSTOMER SUPPORT
THIS OFFER IS NOT VALID WITH ANY OTHER PROMOTION OR the Rebook Now. Recharge Later. 125% Future Travel Credit promotion.

  • If the group wishes to change the date of their existing booking to a future travel date between now and December 22, 2020, they may do so at the same rate based on room availability for up to one year from original booking date.
  • Additionally, groups may also relocate to another AMResorts® property within the same brand, in a different destination for the same rate, based on availability. If the rate is lower on the new travel date, the client will be refunded the rate differential; alternatively, if the client wishes to change brands, they would be responsible for any price increases.

Groups of 40 rooms or more:

  • If the group wishes to change their date, they may do so at the same resort for up to one year from the original travel date.
  • If the rate is lower on the new travel date, the group will be refunded the rate differential; alternatively, if the rate is higher, the group will be subject to a maximum 5% rate increase for the new dates.

• Changes in group size - if the group has guests that will no longer be able to travel, we will allow those guests to independently rebook their travel. These rooms will no longer count towards any earned group amenities and the group amenities will be recalculated based on the new group size.

Social Groups Deposit & Payment Policy

  • Full balance will be due 30 days prior to group arrival.
  • Any deposits or payments already received will be applied toward future date.
  • If the group is relocating to another hotel in a different destination, the deposit is transferrable to the new hotel.

4) Policies as previously shared:

Early Departures

In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts® will allow early departures with no penalty.

Unable to Depart

For any guests on an AMResorts® branded property who are from an impacted area and unable to return home, the following extenuating circumstance rates will apply for an extended stay:

  • Zoëtry® Wellness & Spa Resorts: $139 pp/pn
  • Secrets® Resorts & Spas & Breathless® Resorts & Spas: $119 pp/pn
  • Dreams® Resorts & Spas & Now® Resorts & Spas: $109 pp/pn
  • Reflect® Resorts & Spas: $105 pp/pn
  • Sunscape® Resorts & Spas: $99 pp/pn

Cancellation Penalties

AMResorts® cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups.

Theme Parks
Back to Top

Temporary Closure of Walt Disney World Resort Theme Parks

In an abundance of caution and in the best interest of our Guests and Cast Members, we are proceeding with the closure of our theme parks at Walt Disney World Resort, beginning March 16, through the end of the month.

Disney Resort hotels will remain open until further notice. Disney Springs will also remain open.

We will continue to stay in close contact with appropriate officials and health experts.

We are working as quickly as possible to provide you and your Clients with information on impacts to existing and future reservations during this time period. You can continue to check this page, which will be updated soon with additional details on modifying your Clients' reservations or receiving a refund. We appreciate your patience and understanding.

FAQs:

May my Clients get a refund on their ticket?

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If your Clients are unable to visit by December 15, 2020 they may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

If your Clients have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 they will be automatically refunded. (ALG does not offer but guests may ask if booked direction with Disney)

My Clients have a future stay while the park is closed. What does that mean for their vacation package?

For stays between March 16, 2020 through March 31, 2020, if your Client has not checked in, you may modify or cancel their Disney Resort room reservation up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date.

What if my Client wants to cancel a resort reservation after the parks reopen?

We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.

My Clients have a pre-paid dining reservation or experience reservation like Build a Droid during the time when the parks are closed. Will they receive a refund?

Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.

What happens to dining reservations that required a credit card at the time of booking?

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.




Universal Orlando

Theme Parks

UNIVERSAL PARKS & RESORTS ANNOUNCES
PHASED REOPENING OF UNIVERSAL ORLANDO RESORT BEGINNING JUNE 5th
Reopening Will See Wide-Range of New Health and Safety Best Practices

ORLANDO, Florida (Friday, May 22, 2020) – Universal Parks & Resorts today announced plans to begin a phased reopening of Universal Orlando Resort beginning June 5th. The reopening will be carefully managed and include a wide range of new and enhanced best-practice health, safety and hygiene procedures based on guidelines from the CDC and health officials. With support from Florida Gov. Ron DeSantis, Universal officials shared details of their reopening plan Thursday with Orange County Mayor Jerry Demings’ Economic Recovery Task Force. Mayor Demings recommended approval of Universal’s plans to Gov. DeSantis on Friday. Universal Orlando will move toward its phased reopening while continuing to monitor local conditions and work with health officials.

Universal Orlando has been closed since March 16. Universal CityWalk Orlando began reopening May 14 with new health, safety and hygiene procedures – giving Universal experience it will put into practice as it reopens its theme parks.

The reopening will include Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay.
Attendance during this time will be carefully managed and controlled. Universal will soon schedule team members for training on its new procedures. It will conduct a team-member-preview on June 1 and June 2 so the new procedures can be practiced and refined. A limited number of guests will be invited to visit on June 3 and June 4 as Universal continues to prepare for its phased opening. The public opening will be on June 5, with Universal continuing to manage daily attendance. (For full details on Universal Orlando’s reopening guidelines and experiences, click here.)

The new health, safety and hygiene procedures will cover each step of a guest’s visit: how they arrive, how they interact with other guests, how they experience attractions, rides and shows and how they have meals.

“We want to invite guests back to our theme parks in a cautious and thoughtful way,” said Tom Williams, Chairman and Chief Executive Officer for Universal Parks & Resorts. “We have put new health and safety procedures in place for both our team members and guests. And we have worked hard to make sure our guests can enjoy their time with family and friends. Doing this the right way will take all of us -- and we need everyone’s help. Guests should follow our guidelines and continue to follow the recommendations of the CDC and health officials.” Universal Orlando’s new procedures will cover three areas: screening, spacing and sanitization. Key measures will apply to both guests and team members:

  • Guests and team members are required to wear face coverings and observe social distancing guidelines
  • Theme park guests as well as all Universal team members are required to have temperature checks before coming on-site; those with temperatures of 100.4 or greater will not be allowed to enter

In addition to face coverings and temperature checks, guests can expect the following when they visit Universal Orlando:

  • Staggered parking
  • Managed and reduced daily park attendance
  • Managed and reduced attraction ridership, show attendance and restaurant seating. Some areas and events may remain closed for now.
  • Increased cleaning and disinfection of food locations, ride vehicles, restrooms and other frequent “touch points” that go beyond Universal’s already aggressive cleaning procedures
  • Social distancing practices at all locations through the parks, within attractions and queues and at restaurants
  • Use of virtual lines at select attractions
  • Cashless payments and “no touch” policies where possible

Universal’s resort hotels are an important part of the guest experience. Reopening plans are being finalized and details will be shared soon.

All Universal guests are urged to follow CDC guidelines and conduct temperature checks prior to their arrival. Guests should evaluate their own risk before they visit – and it is not recommended that older adults or individuals at high-risk with serious underlying medical conditions visit the destination. People who show no symptoms can still spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19 and Universal cannot guarantee guests will not be exposed during their visit.

For information on CDC guidelines, click here. For more information about Universal Orlando’s policies during this time, visit www.UniversalPartnerCommunity.com. Due to the evolving nature of this situation, details are subject to change without notice.

About Universal Orlando Resort
Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For nearly 30 years, Universal Orlando has been creating epic vacations for the entire family that place guests in the heart of powerful stories and adventures brought to life in some of the world’s most exciting and innovative theme park experiences, including The Wizarding World of Harry Potter – Hogsmeade, The Wizarding World of Harry Potter – Diagon Alley and so much more.

Universal Orlando is home to three epic theme parks, including Universal’s Islands of Adventure – named the #1 Amusement Park in the World for five years in a row by TripAdvisor Travelers’ Choice – Universal Studios Florida, and Universal’s Volcano Bay water theme park, a tropical oasis like no other. Universal Orlando’s hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel and Universal’s Endless Summer Resort – Surfside Inn and Suites. And Universal’s entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family. Follow us on our blog, Facebook, Twitter, Instagram and YouTube.

About Universal Parks & Resorts
Universal Parks & Resorts, a unit of Comcast NBCUniversal, offers guests around the globe today’s most relevant and popular entertainment experiences. With three-time Academy Award winner Steven Spielberg as creative consultant, its theme parks are known for immersive experiences that feature some of the world’s most thrilling and technologically advanced filmand television-based attractions. Universal Parks & Resorts in the U.S. are Universal Studios Hollywood, which includes Universal CityWalk Hollywood; and Universal Orlando Resort, a destination resort with three theme parks (Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay water theme park), seven (soon to be eight) resort hotels, and Universal CityWalk Orlando. Around the world, UP&R includes Universal Studios Japan in Osaka, a license agreement with Universal Studios Singapore at Resorts World Sentosa, and a theme park destination being developed in Beijing called Universal Beijing Resort.

MEDIA CONTACT:
Universal Orlando Public Relations
media@universalorlando.com
http://media.universalorlando.com