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COVID-19 Policy Updates

Apple Leisure Group® Vacations isn’t just in the business of selling vacations—we partner with travel professionals to create memories and shape experiences. In the spirit of keeping those positive despite COVID-19 disruptions, we have temporarily revised our policies to make sure that even if their first choice no longer meets their travel needs, they can still enjoy the safe, happy getaway they deserve.

Airline Waiver Policies
CDC Website Links


For the most up to date COVID-19 information, we encourage you to visit the Center for Disease Control website:

Global Map: Locations with confirmed COVID-19 Cases

CDC in Action: Document providing details on the CDC’s response initiatives to COVID-19

What You Should Know Fact Sheet: Informative document that provides the following:

Transmission
Symptoms
Prevention & Treatment
Testing


FAQs: Includes answers to the following:

Disease Basics
Prevention
Medical Information
Public Health Response and Current Situation
COVID-19 & Animals


Brand Change & Cancellation Fees
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Change Policies for New Bookings
Booking WindowTravel WindowPolicy
5/1/2020 9/10/2020 6/1/2020 12/15/2020

All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours, and United Airlines Vacations* can be waived one time only for bookings made within the booking/travel window.

Note: If there are no change supplier fees, Travel Protection Plus is considered unused and can be moved to the new reservation without a reactivation fee. ALGV and supplier cancel fees apply *United Airline Vacations: All changes for bookings made through 5/31/20 must be made by 6/30/20, for bookings 6/1 onward United Vacations Brand change fee is waived additional air fees and rebooking restrictions apply.

3/9/2020 3/31/2020 3/10/2020 6/30/2020

Exclusive Nonstop Vacation Packages: All individual brand change fees for Apple Vacations, Funjet Vacations & Travel Impressions will be waived for promotional booking/travel window for rebooked travel completed by 12/15/21. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

Scheduled Air/Land Packages: All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions and Blue Sky Tours will be waived for promotional booking/travel window for rebooked travel completed by 12/15/20. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.


Change Policies Passengers Traveling March - July 2020
Policy DateBookings Made
On or Before
Travel DatePolicy
7/15/2020 N/A 8/1/2020 8/31/2020

Hawaii All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours & United Airlines Vacations* are eligible for one-time waivers for travel 8/1-8/31/20.

Note: If there are no change supplier fees, Travel Protection Plus is considered unused and can be moved to the new reservation without a reactivation fee. ALGV and supplier cancel fees apply *United Airline Vacations: For packages purchased prior to 6/1/20 all changes must be made by 7/31/20 for the change fee including air to be waived. For packages made 6/1/20 onwards all ALGV fees are waived and United Airline change fees may apply.

4/24/2020 N/A 6/1/2020 7/31/2020

All individual brand change fees for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours & United Airlines Vacations* are eligible for one-time waivers for travel 6/1-7/31/20.

Note: If there are no change supplier fees, Travel Protection Plus is considered unused and can be moved to the new reservation without a reactivation fee. ALGV and supplier cancel fees apply *United Airline Vacations: All changes must be made by 6/30/20 and additional rebooking restrictions apply.

3/20/2020 3/19/2020 3/21/2020 5/31/2020

All individual brand change fees waived for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours, and United Airlines Vacations**

** United Airlines Vacations change/revision fees are waived per their COVID-19 Policies. United Airlines $200/$300 cancellation fee applies for cancelled bookings where the flight is not cancelled at the time of cancellation. Clients have the option to revise/rebook at no charge or cancel to receive the air cost minus penalties in a refund.

3/14/2020 3/8/2020 3/14/2020 5/31/2020

Exclusive Nonstop Vacation Packages: All individual brand change fees for Apple Vacations, Funjet Vacations & Travel Impressions will be waived for bookings within the booking/travel window(with or without Travel Protection Plus) provided they rebook to another ENVF to any destination. Travel must be completed no later than 12/15/21. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.​

Scheduled Air/Land Packages*: All individual brand change fees will be waived for Apple Vacations, Funjet Vacations, Travel Impressions and Blue Sky Tours for bookings within the booking/travel window (with or without Travel Protection Plus). Bookings may be to any destination but they must be rebooked for travel that will be completed by 12/31/20.​ Airline and hotel fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.​


Cancel Policies Passengers Traveling March-July 2020
Policy DateBookings Made
On or Before
Travel DatePolicy
3/20/2020 3/19/2020 3/21/2020 5/31/2020

All individual brand cancel fees waived for Apple Vacations, Funjet Vacations, Travel Impressions, Blue Sky Tours, and United Airlines Vacations**

** United Airlines Vacations change/revision fees are waived per their COVID-19 Policies. United Airlines $200/$300 cancellation fee applies for cancelled bookings where the flight is not cancelled at the time of cancellation. Clients have the option to revise/rebook at no charge or cancel to receive the air cost minus penalties in a refund.



Standard Cancel Policy Exceptions: Standard cancellation penalties apply except for the following destinations and travel periods, for which ALGV will waive fees regardless of booking date.
Hotel and air fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.



Date of Policy ChangeDestinationStart DateEnd Date
3/27/2020 Antigua 4/1/2020 4/30/2020
4/22/2020 Antigua 4/22/2020 5/14/2020
5/18/2020 Antigua 5/15/2020 5/31/2020
3/16/2020 Aruba 3/16/2020 3/31/2020
3/27/2020 Aruba 4/1/2020 4/30/2020
4/23/2020 Aruba 5/1/2020 5/31/2020
5/18/2020 Aruba 6/1/2020 6/14/2020
3/24/2020 Bahamas 3/24/2020 3/31/2020
4/30/2020 Bahamas 5/1/2020 5/30/2020
7/20/2020 Bahamas 7/22/2020 7/31/2020
3/27/2020 Barbados 4/1/2020 4/30/2020
6/1/2020 Barbados 6/1/2020 6/30/2020
3/23/2020 Belize 3/23/2020 4/22/2020
3/27/2020 Belize 4/23/2020 4/30/2020
6/1/2020 Belize 6/1/2020 6/30/2020
3/17/2020 Bermuda 3/18/2020 3/31/2020
3/19/2020 Bermuda 4/1/2020 4/2/2020
3/27/2020 Bermuda 4/3/2020 4/30/2020
3/27/2020 Bermuda 5/1/2020 5/31/2020
6/1/2020 Bermuda 6/1/2020 6/30/2020
3/27/2020 Bonaire 4/1/2020 4/30/2020
4/30/2020 Bonaire 5/1/2020 5/15/2020
5/18/2020 Bonaire 5/16/2020 6/15/2020
3/22/2020 British Virgin Islands 3/22/2020 4/10/2020
3/27/2020 British Virgin Islands 4/11/2020 4/18/2020
3/27/2020 British Virgin Islands 4/19/2020 6/2/2020
3/16/2020 Cayman Islands 3/22/2020 4/12/2020
3/27/2020 Cayman Islands 4/13/2020 4/30/2020
3/27/2020 Cayman Islands 5/1/2020 5/31/2020
4/23/2020 Cayman Islands 6/1/2020 8/31/2020
3/23/2020 Colombia 3/23/2020 4/22/2020
3/27/2020 Colombia 4/23/2020 4/30/2020
6/1/2020 Colombia 6/1/2020 6/30/2020
3/16/2020 Costa Rica 3/18/2020 4/12/2020
3/27/2020 Costa Rica 4/13/2020 4/30/2020
3/27/2020 Costa Rica 5/1/2020 5/31/2020
6/1/2020 Costa Rica 6/1/2020 6/30/2020
3/17/2020 Curaçao 3/17/2020 3/31/2020
3/27/2020 Curaçao 4/1/2020 4/30/2020
4/30/2020 Curaçao 5/1/2020 5/10/2020
6/1/2020 Curaçao 6/1/2020 6/3/2020
3/19/2020 Dominican Republic 3/19/2020 4/2/2020
3/27/2020 Dominican Republic 4/1/2020 4/30/2020
5/1/2020 Dominican Republic 5/1/2020 5/17/2020
5/1/2020 Dominican Republic 5/18/2020 6/1/2020
5/29/2020 Dominican Republic 6/2/2020 6/30/2020
3/14/2020 Europe 3/12/2020 4/30/2020
3/20/2020 Grenada 3/22/2020 4/10/2020
3/27/2020 Grenada 4/11/2020 4/30/2020
3/21/2020 Jamaica 3/21/2020 4/2/2020
4/6/2020 Jamaica 4/7/2020 4/21/2020
4/6/2020 Jamaica 4/25/2020 5/31/2020
6/1/2020 Jamaica 6/1/2020 6/14/2020
3/25/2020 Martinique 3/24/2020 3/31/2020
3/27/2020 Martinique 4/1/2020 4/30/2020
3/27/2020 Martinique 5/1/2020 5/31/2020
6/1/2020 Martinique 6/1/2020 6/30/2020
3/18/2020 Nevada US 3/18/2020 4/18/2020
3/16/2020 Panama 3/16/2020 3/31/2020
3/27/2020 Panama 4/1/2020 4/30/2020
3/27/2020 Panama 5/1/2020 5/31/2020
6/1/2020 Panama 6/1/2020 6/22/2020
3/17/2020 Puerto Rico 3/17/2020 3/30/2020
3/25/2020 St. Kitts/Nevis 3/25/2020 4/7/2020
6/1/2020 St. Kitts/Nevis 6/1/2020 6/30/2020
3/23/2020 St. Lucia 3/23/2020 4/4/2020
4/30/2020 St. Lucia 5/1/2020 5/31/2020
6/1/2020 St. Lucia 6/1/2020 6/3/2020
3/16/2020 St. Martin/St. Maarten Policy* 3/16/2020 3/31/2020
3/27/2020 St. Martin/St. Maarten Policy* 4/1/2020 4/30/2020
6/1/2020 St. Martin/St. Maarten Policy* 6/1/2020 6/30/2020
3/21/2020 Turks & Caicos 3/21/2020 4/13/2020
3/27/2020 Turks & Caicos 4/14/2020 4/30/2020
5/30/2020 Turks & Caicos 6/2/2020 7/21/2020
3/23/2020 US Virgin Islands 3/25/2020 4/24/2020
3/23/2020 US Virgin Islands 5/15/2020 5/31/2020

* Valid also for destinations connecting through SXM Princess Julianna Airport, such as Anguilla and St. Bart’s

For detailed instructions on canceling your customers' bookings, please access our Travel Agent Self-Help Guide.

Hotel Closures
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Hotel Closures



PLEASE NOTE:

Closures are happening by the minute, ALGV will be updating this grid once per day.

  • Please check back daily to see the most recent updates.
  • Although we are trying to keep this as up to date as possible, we highly suggest you consider double checking the hotel website directly.
  • This grid does not include independent European properties at this time


Download Latest Hotel and Destination Closures HERE 




AMResorts Policy
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1) Temporary Resort Closures

Due to airport & border restrictions, we regrettably inform the following resort closures, and stop sales have already been implemented. 

  • Click here to see the full list of re-opening dates.

2) Enhanced Retention Programs - Now available with book by date of August 31, 2020


THE RE-BOOKING PROCESS MUST BE COMPLETED BY CONTACTING CUSTOMER SUPPORT

THIS OFFER IS NOT VALID WITH ANY OTHER PROMOTION OR the Rebook Now. Recharge Later. 125% Future Travel Credit promotion.


“Move the Date, Keep the Rate” Program + a FREE night

Guests may change the date of their current booking to a future travel date, up to a year from the original booking date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers.

Original BW: Prior to 3/20/20
Original Booking TW: Now through 12/22/20
Rebooking TW: Up to one year from original booking travel dates – Not available after 12/22/21
Blackout dates for rebooking: 12/23/20 - 12/31/20

  • Guests also have the option to change to another AMResorts® property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.
  • If the rate is lower on the new travel date, the client will be refunded the rate differential.
  • If the client wishes to change brands, they would be responsible for any price increases.
  • Free night is not valid on complimentary rooms.

3) Social Groups - “Move the Date, Keep the Rate + a Free Night” also applies

Groups up to 39 rooms:

THE RE-BOOKING PROCESS MUST BE COMPLETED BY CONTACTING CUSTOMER SUPPORT
THIS OFFER IS NOT VALID WITH ANY OTHER PROMOTION OR the Rebook Now. Recharge Later. 125% Future Travel Credit promotion.

  • If the group wishes to change the date of their existing booking to a future travel date between now and December 22, 2020, they may do so at the same rate based on room availability for up to one year from original travel date.
  • Additionally, groups may also relocate to another AMResorts® property within the same brand, in a different destination for the same rate, based on availability.
  • If the rate is lower on the new travel date, the client will be refunded the rate differential; alternatively, if the client wishes to change brands, they would be responsible for any price increases.

Groups of 40 rooms or more:

  • If the group wishes to change their date, they may do so at the same resort for up to one year from the original travel date.
  • If the rate is lower on the new travel date, the group will be refunded the rate differential; alternatively, if the rate is higher, the group will be subject to a maximum 5% rate increase for the new dates.

• Changes in group size: If the group has guests that will no longer be able to travel, we will allow those guests to independently rebook their travel. These rooms will no longer count towards any earned group amenities and the group amenities will be recalculated based on the new group size.

Social Groups Deposit & Payment Policy

  • Full balance will be due 30 days prior to group arrival.
  • Any deposits or payments already received will be applied toward future date.
  • If the group is relocating to another hotel in a different destination, the deposit is transferrable to the new hotel.

4) Policies as previously shared:

Early Departures

In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts® will allow early departures with no penalty.

Unable to Depart

For any guests on an AMResorts® branded property who are from an impacted area and unable to return home, the following extenuating circumstance rates will apply for an extended stay:

  • Zoëtry® Wellness & Spa Resorts: $139 pp/pn
  • Secrets® Resorts & Spas & Breathless® Resorts & Spas: $119 pp/pn
  • Dreams® Resorts & Spas & Now® Resorts & Spas: $109 pp/pn
  • Reflect® Resorts & Spas: $105 pp/pn
  • Sunscape® Resorts & Spas: $99 pp/pn

Cancellation Penalties

AMResorts® cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups.