Travel insights from Andy Ogg, Editor of Travel Professional NEWS

The Millennial: Travel Trends of the Largest Generation

Millennial travelers, are you tired of hearing about them? I don't blame you if you are but it's all for good reason. The largest generation is now coming of age to become a main focus for many companies, brands and most importantly, YOU.

I fall into the millennial generation and although I am at the older end of this demographic, there are several trends that I find myself participating in. The millennial generation has been one of the most "ground shaking" markets to crack, mostly due to the highly differentiated preferences, routines and priorities.

Knowing any market is key to selling to it and in this three-part series, we are going to look into: travel trends of the millennial, communications with millennials, and lastly, tips and tricks to grow your business with millennials.

In this first part, let's all learn about the largest generation and some of the trends and preferences that are being made available.

  • The millennial generation includes individuals born from 1980 - 2000.
  • 87% look to social media for travel inspiration for their next adventure.
  • 46% book travel through a smartphone or tablet, meaning a strong mobile presence is also important. In fact, 86% of millennials are disappointed by bad mobile experiences.
  • 85% check multiple sites before booking to get the best deal possible.
  • 60% will upgrade their experience by purchasing extras like in-flight Wi-Fi. Offering extras that appeal to this generation can generate more revenue.
  • 97% will post their experiences on social media.
  • 68% will remain loyal to a program that offers them the most rewards (cash/freebies, upgrades, discounts).
  • 49% take last-minute vacations, meaning that offering last minute deals could be helpful in gaining business from millennial travelers.

So what does all mean for you? Well, like we have experienced in the past 10 years of technology, adaptation is key. Marketing to and obtaining millennial customers in your portfolio is in no way "out of reach" but it may require a different focus and method compared to what has typically proven successful for your business.

Social Media Matters

Even if it may seem like a fruitless effort at times, social media continues to be one of the largest influencers on the type of vacation a millennial may book. Whether it be on YouTube, Facebook, Instagram, Twitter, Pinterest or even Snapchat, the numbers do not lie that social media continues to be an influencer for many.

Continuing promotion of your business on social media is an important step but having clear goals is ever more important. Whether it's your website, a phone call or an email, make sure that your social media postings and promotions contain a clear and concise way for viewers to engage with you.

The Smartphone Generation

While I do not fall into the very high percentage of mobile users, the statistics show that most research, browsing and engaging is happening from a handheld device. It's more important now than ever to ensure that your website is mobile-friendly to avoid losing a potential client from the get-go.

There are endless tools to create a stunning website that is not only functional but also mobile-friendly. If you haven't already, it may be time to make the change and update your presence in this medium to grow your business.

Offer it ALL

As a millennial, I am in 100% agreement with the reality that when I take a trip or take my family out for a fun day, I will spend more for a unique and valuable experience. We don't do special events that frequently so when we do, I feel comfortable spending a bit extra to make the experience that much more memorable for everyone.

This past month, my daughter turned three years old and my wife and I decided to take her to Disneyland for the celebration. We booked an affordable hotel but didn't hesitate to upgrade to the "Princess" package for our girl. That was the first additional expense of many to enable the most fun possible for my family. If an agent had informed me that we could ride to Disneyland with Mickey Mouse, I probably would have done that too, just to show my daughter a memorable experience.

When offering millennials a vacation, don't hesitate to give them options starting at the mid range and extending to the top tier. Many millennials have money and are smart with it so don't be the sales person that should have asked for more. Instead, present the options and let them decide what they can afford and what they want to spend their money on.

One of the biggest challenges in selling to a millennial is communication. Each person in this generation seems to have their own preferences and preferred way to communicate. I prefer email and phone calls, but my wife prefers texting and direct messages – just a few years apart in age and a big difference.

Stay tuned for more travel industry insights on the millennial generation from Travel Professional NEWS.


About the Author

Andy Ogg, located in San Diego, California, comes from 10+ years of Sales, Marketing and Brand Building experience. With multiple degrees in Mass Media Marketing and Advertising, Andy joined the family business with his parents, Tom and Joanie Ogg, in 2014 and has helped grow the business to new heights. Through a wide variety of websites, publications and resources, Andy continues to focus on providing information that will help Travel Professionals in their journey to a successful career in Travel. When not behind his desk in his home office, Andy enjoys spending his time outside with his wife and children or out surfing the waves of the Pacific Ocean in Southern California.

You May Also Like

Navigate to The Compass

Travel agents are busy. We at VAX VacationAccess know that and you obviously know that. Your work days (and even your weekends!) are full to the brim. Client calls, meetings, bookings, calls with suppliers, staying up-to-date on industry trends and information…how do you keep up? Especially with hap

Attracting and Retaining Great Talent: Travel Agent 2.0

From Kerry Dyer, Director of Talent Development, Brownell A recent ASTA study shows that the number of consumers booking through travel agents is the highest it has been in several years with projected continued growth. As the desire for personalized service and customized travel itineraries increas

New Talent Sets Us All Up for Success!

I recently read an article by Jeff Selingo, who wrote two best sellers about higher education. He believes learning is always “on” and it’s what separates a professional from a novice and hones the skills needed for a job. He also says those skills churn at a rate faster than ever before. This, comb

Why Collette’s Agent Resource Guide is Essential for Agents

Early this September, Collette released its 2020-2021 Agent Resource& Worldwide Travel Guide, a 400-page digital booklet developed specially for travel agents. The guide immerses agents in a travel deep-dive with vital industry information and updates on topics such as FAM tours; the hottest dig


1000 characters remaining
Comment as:

Idarious O | 05/06/19 - 07:56 AM

  | reply

show less