Whether you are a fairly new consultant or a seasoned pro, a critical component of client-relationship building is showing your appreciation. Gaining a competitive edge is the goal of most businesses, and providing excellent client service can forever distinguish you from your competition. Part of providing excellent service is having having solid education and knowledge. Think about how important your clients are and whether you provide the level of service that makes them feel appreciated. Following is a quick review of the basics for properly serving your clients:
It’s often been said: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Ask yourself: What are your clients remembering about how you are making them feel?
This type of education can be found in The Travel Institute’s TRIPKIT Program, so continue strengthening your foundation of knowledge, and take advantage throughout October of The Travel Institute’s annual TRIP of a Lifetime promotion for new and less experienced travel professionals. This offer features $150 savings on the TRIPKit introductory course, which includes multiple books, online material, and automatic enrollment in the Travel Agent Proficiency, or TAP®, exam.