Travel insights from Andrea Sedlacek, editor of The Compass

Delta Takes Mask Policy a Step Further, Adds Health Screening

Delta is getting serious about passengers wearing masks on flights.

As of July 20, 2020, “customers who indicate they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety,” Delta states on their website. Delta is taking this step so seriously that they recently turned a flight around because two passengers refused to wear their masks onboard.

Delta describes the Clearance-to-Fly process as a “virtual consultation process facilitated by a Delta agent with a third-party medical professional could take up to an hour, so customers needing a rare exemption should plan to show up to the airport early. Delta is encouraging customers prevented from wearing a mask due to a health condition to reconsider travel, altogether.” The Clearance-to-Fly process is required for each trip taken by a customer who needs it.

Delta began requiring face masks or coverings to be worn by their staff and customers back in early May, and provided face masks to customers who did not have one. They also implemented a back-to-front boarding process to encourage social distancing and less contact between passengers and is reducing the total number of passengers in each cabin and blocking middle seats until at least September 30, 2020.

You May Also Like

Delta Air Lines Unveils First Biometric Terminal in Atlanta

Passengers at the Delta terminal in Atlanta can use facial recognition technology “from curb to gate,” in what the airline is touting as the first biometric terminal. Delta has been installing biometric features in Terminal F at the Hartsfield-Jackson Atlanta International Airport since announcing i

Focused on Safety, Delta Moves Quickly to Meet Customer Needs During Coronavirus

Delta is continuing to adapt to rapidly evolving customer demands with a number of key changes to ensure safe travel. Announcements in recent weeks have demonstrated the airline’s commitment to reflect feedback from customers about what they value most, from introducing a new standard of cleanliness

Delta Air Lines Previews New LaGuardia Airport Terminal

Delta Air lines is preparing to launch the first of four concourses that will comprise Delta's new state-of-the-art terminal at New York’s LaGuardia Airport. The landmark project is scheduled to open this fall, and will include a spacious 105,000-square-foot concourse that will feature floor-to-ceil

American and Delta Airlines Work Together to Help Stranded Passengers

From the flight to the hotel, and the activities in between, travel agents have a lot of say in their clients’ vacations. But, let’s face it – there are some things that they can’t control, like bad weather or technical issues that leave their clients waiting in the airport for hours on end when the


1000 characters remaining
Comment as: