Travel insights from Travel Market Report

Here Are the FAM Trip Policies of River Cruise Lines

Travel agents are the driving force behind the sale of river cruises, according to research from Travel Market Report’s River Cruise Report Card for Travel Agents. As such, and when it comes to all travel product knowledge, fams play a vital role for agents not only to maintain that distinction, but to further increase their river cruise sales.

For agents who are considering ramping up their knowledge of this market segment, here are the river cruise fam policies of thirteen of the most popular river cruise lines in the industry:

AmaWaterways – Fams are offered 60 days prior to departure and are subject to availability. Fam dates and applications are on the travel agent portal on the line’s website.

American Queen Steamboat Company – Fams are offered on some summer and winter sailings, from time to time, and they are bookable inside 30 days of departure only. Fam opportunities are announced via email at varying times throughout the year. Agents must complete a fam request form and send it to the river cruise line’s office.

Avalon Waterways –Agents must be currently employed with an agency, and produce more than four traveled passengers annually. Fams can be accessed via the Globus family website.

Belmond – Fams are subject to availability and based on production of the agency; also, they are not confirmed more than 60 days from departure. Organized fam trips are by invitation only. Individual fam trip requests are qualified based on availability and production of the agency.

CroisiEurope – The line offers a 50 percent discount per person, based on availability. Escorted fams are organized several times a year, by invitation.

Crystal River Cruises – Fams are offered on select sailings throughout the season at significantly reduced rates and can be accessed on Crystal’s resource center for travel agents and through blast emails.

Emerald Waterways – Discounted rates are available for travel agent partners and are promoted to agents who have signed up to partner with the line through its website or their BDM.

Riviera River Cruises – Fams are available upon request.

Scenic – Discounted rates are available for travel agent partners and are promoted to agents who have signed up to partner with the line through its website or their BDM.

Tauck – Fams have been replaced with the operator’s agent rewards program, which allows agents to earn points based on traveled passengers to apply towards their personal travel with Tauck. Fam trips are by invitation only through the national account managers who host the trips.

Uniworld Boutique River Cruises –Fams are offered throughout the year. Uniworld promotes them through email blasts and agents can sign up by calling 1-800-733-7820.

Victoria Cruises – Fams are offered through tour operators, at whose discretion participants are accepted.

Viking River Cruises – Fam trips are offered based on availability and demand. Travel agents can contact their Viking director of business development and/or inside sales for availability.

You May Also Like

“I Think I Want to be a Travel Agent”

Because we educate so many new travel agents each year, we hear this a lot!  Whether they come to us from colleges teaching our curriculum or from another industry and are seeking a new career path, potential new agents know there is much to learn about our vibrant industry and the role of the

Seven Critical Items for New Travel Agents

Recently, I was quoted in a great article in Travel Market Report by Cheryl Rosen on “How to Become a Travel Agent: A Guide for the Perplexed.” My contribution mainly related to the importance of having a business plan, certain disclosures that every travel advisor (using ASTA’s new terminology) sho

Are You Following These Agency Technology Trends?

Technology helps agents expand their reach, build their businesses and keep their clients coming back. That’s why staying up-to-date with technology trends is more important than ever in a world that moves faster than your Facebook newsfeed. Are you taking full advantage of these four agency technol

ASTA Rebrands to “American Society of Travel Advisors”

At the ASTA Global Convention in Washington, D.C., the American Society of Travel Agents (ASTA) will be announcing that it is changing its name to the “American Society of Travel Advisors,” bringing its subsidiary National Association of Career Travel Agents (NACTA) under the ASTA banner a


1000 characters remaining
Comment as: