Your relationship with your client is everything. And there can be no relationship unless you have a strong reputation for being worthy of your client’s trust.
Trust building refers to your ability to develop a comfortable relationship with your customer marked by trust and credibility. Clients who do not perceive you as trustworthy and credible are not likely to buy your services…at least, not more than once.
How do you start building that bedrock foundation of trust with each client? Here are some tips on constructing that foundation, one brick at a time:
So, exceed expectations, build trust, and serve your clients.
To learn more about building relationships with your customers, we recommend that you enroll in The Travel Institute’s Certified Travel Associate (CTA) program.