DALLAS—May 1, 2020—Southwest Airlines Co. (NYSE: LUV) today shared a promise to Employees and Customers that Safety is, and always will be, the carrier's top priority from check-in to deplaning the aircraft. The Southwest Promise encompasses additional cleaning practices across the fleet and throughout the day; implements modified procedures to support distancing and contact-free interaction; and it equips Employees with additional protection and policies to bolster their ability to safely transport Southwest Customers and each other.
"We feel extreme gratitude for those who are serving on the frontlines of this pandemic. And from our own frontlines to our back offices, we share an immense pride in the service we're providing to Southwest Customers for whom travel is essential right now," Gary Kelly, Southwest Chairman and CEO said. "Our sense of responsibility cannot be understated. In the future, we are committed to reconnecting our Customers to people and places they love. So, as we warmly await their return, we add the Southwest Promise to a nearly 50-year commitment of unmatched Hospitality and an unwavering focus on Safety."
The Southwest Promise includes elements designed to further the well-being of Customers and Employees at various points throughout their travel journeys: