Travel insights from Diane Petras, CTIE, president of The Travel Institute

The Personality of a Travel Pro: Is it Yours?

  • You’re Social: You love people and know how to engage! You communicate and interact well with others, love sharing ideas and experiences, remember names and birthdays—or take great notes and have a desire to help those who need it. People count on you and trust you.
  • You Listen: You are an active listener and give full attention to your clients. You listen to understand. You ask questions or paraphrase to clarify what is being shared.
  • You Love Learning: You crave new experiences and knowledge and are proactive when it comes to seeking the information and skills you need to advance your career.
  • You’re Passionate: You look forward to each day and see opportunity where others see challenges. You are flexible and adaptable. You react well to change. You have a positive can-do attitude about getting things done.
  • You Love the Sales Process: You come alive during the consultative process where you are the expert. That is your core value. You are genuine and never afraid to discuss upgrades or higher-priced products when you feel they are right for your client. You communicate in a clear, confident and knowledgeable way. Your clients are informed, they appreciate your knowledge and refer others.
  • You’re Organized: You love the details. You remain reliable and thoughtful as you manage hundreds of trip details in a typical workday from booking to troubleshooting, all while preparing complex travel itineraries.

Hopefully these traits resonate well with you. Perhaps you need to strengthen a few to guarantee success, but now you know what it takes!

You May Also Like

How Independent Contractors Are Changing the Face of the Retail Travel Industry

FRAMINGHAM, MA, May 7, 2018 – The Travel Institute today released key findings from its new study, The Changing Face of Travel Agents, which analyzes how agent roles and motivations have changed over the past decade and also identifies key parameters that define successful travel agents. Among the m

Investing in Professionalism for 2019

The New Year is here, now is the time to plan for making your investment in your professional knowledge. While this should be an ongoing endeavor, it doesn’t hurt to establish specific objectives for 2019 and incorporate them into your 2019 business plan. There are really three kinds of training tha

Tips & Tools from The Travel Institute to Help You Now

Much of the world is at an unprecedented standstill with COVID-19, and this situation remains fluid. We can’t predict the future, but we do know that travel professionals are resilient and will recover. As things slow down, many of us are likely to be left with unfamiliar, quiet office days before t

“I Think I Want to be a Travel Agent”

Because we educate so many new travel agents each year, we hear this a lot!  Whether they come to us from colleges teaching our curriculum or from another industry and are seeking a new career path, potential new agents know there is much to learn about our vibrant industry and the role of the


comments

1000 characters remaining
Comment as:

Rosetta C | 10/25/18 - 07:27 PM

  | reply

Nawatsie T | 10/16/18 - 06:05 PM

4   | reply


show less
Oct. 08, 2018
Tags: The Travel Insitute , new agent