Contacts

Help us help you…solve your issue. We didn’t mean to stump you and we want to send you to the right team to resolve your issue the first time. To make sure you get to the right contacts we’ve put together the most common reasons agents reach out to us. Match your issue to the examples below to find the best resource to assist you.

chat, email and phone icons

VAX Tech Support

If you are having technical issues, please 

call to our VAX Technical Support to 414-934-2900 during the business hours from 7:00 a.m. to 10:00 p.m.CT, Monday through Friday.  

 

If you are a VAX Advisor and need assistance with your VAX credentials you will need to contact your Host Agency or Site manager. 

If you are a Site manager, and need assistance to log into VAX, please send an email to vaxsitemanager@triseptsupport.com including the following information: 

  • VAX account number 
  • VAX username 
  • Email address 

All requests sent via email are recorded in our system and within two days you will have a response. 

When possible, generate an email itinerary when appropriate, including date & time the issue occurred. 

How to reach them 

Brands

What they can help with:

  • What is the status of my commission?
  • How is my commission calculated?
  • Am I registered to sell your product?
  • I can’t retrieve or modify my reservation.
  • I have a question about the deposit amount.
  • I have an existing reservation I need help with.
  • I have questions about loyalty or rewards.
  • The price changed while I was in the process of booking.
  • Can you help with this payment plan?
  • I need support with my group booking.
  • As an agent, can I get a discount?

Apple Vacations:

Blue Sky Tours:

Funjet Vacations:

SeaWorld Parks & Entertainment:

Southwest Vacations:

Travel Impressions:

United Vacations:

Universal Parks & Resorts Vacations – Orlando, FL:

Universal Parks & Resorts Vacations – Hollywood, CA:

VAX Hotels:

VAX Published Air:

Other