Contacts

Help us help you…solve your issue. We didn’t mean to stump you and we want to send you to the right team to resolve your issue the first time. To make sure you get to the right contacts we’ve put together the most common reasons agents reach out to us. Match your issue to the examples below to find the best resource to assist you.

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Your VAX Site Manager or Agency Owner/Manager

What they can help with:

  • I need login credentials or my password reset.
  • The forgot password option is not working for me.
  • Is our agency registered for VAX?
  • I forgot my Agency Number.

VAX Tech Support

If you need assistance with your VAX credentials you will need to be prepared with some required information in order for the team to assist you.
Please review the requirements prior to calling.

What they can help with:

  • I’m a Site Manager and need my account unlocked.
  • I think I am having a technical issue.
  • I see an error message that I don’t understand.

What to provide

Agency Number, Brand you are booking, Origin & Destination, Dates of Travel, Number of Passengers, a Description of the Problem and any Screen Shots that show the issue

All requests sent via email are recorded in our system and within two days you will be provided with an ID as a way to track your reported issue.

When possible, generate an email itinerary when appropriate, including date & time the issue occurred.

How to reach them

vaxtechsupport@vaxvacationaccess.com or 414-934-2900

Experiencing a problem on VAX? Fill out the form and your contact information and our support team will get back to you as soon as they can.

Hours

Monday-Friday 7:00 am to 10:00pm CT

Brands

What they can help with:

  • What is the status of my commission?
  • How is my commission calculated?
  • Am I registered to sell your product?
  • I can’t retrieve or modify my reservation.
  • I have a question about the deposit amount.
  • I have an existing reservation I need help with.
  • I have questions about loyalty or rewards.
  • The price changed while I was in the process of booking.
  • Can you help with this payment plan?
  • I need support with my group booking.
  • As an agent, can I get a discount?

Apple Vacations:

Blue Sky Tours:

Funjet Vacations:

SeaWorld Parks & Entertainment:

  • SeaWorld Orlando and Discovery Cove P: 407.401.8477
    SeaWorld San Antonio P: 210.520.4SEA
    Busch Gardens Williamsburg P: 757.2294386
    Busch Gardens Tampa P: 407.401.8477
    Sesame Place Philadelphia P: 215.702.3566
  • E: travelagents@seaworld.com
  • Monday – Friday: 7:00am – 5:00pm Central Time

Southwest Vacations:

Travel Impressions:

United Vacations:

Universal Parks & Resorts Vacations – Orlando, FL:

Universal Parks & Resorts Vacations – Hollywood, CA:

VAX Hotels:

  • P: 888-987-7801
  • Monday – Saturday: 8:00am – 8:00pm Central Time, Sunday: 9:00am – 1:00pm Central Time
  • During Travel support available 24/7
  • Frequently Asked Questions

VAX Published Air:

  • P: 888-987-7801
  • Monday – Saturday: 8:00am – 8:00pm Central Time, Sunday: 9:00am – 1:00pm Central Time
  • During Travel support available 24/7

Other