Troubleshooting Errors on VAX

Help us, help you! If you run into an error on VAX that keeps you from doing what you need to do, try these steps before contacting VAX Tech Support.

1. Log out and log in again

Sometimes computers get stuck and the best remedy is to log out of your VAX account and log back in again using the same internet browser.

2. Try another browser

It is possible that an update to a browser can temporarily cause issues with our website. Our team does our best to diligently keep ahead of these updates to keep VAX working, but sometimes browser updates happen without warning and cause some hiccups.

We recommend the following browsers for the best experience on VAX:

  • Microsoft Edge
  • Google Chrome
  • Firefox
  • Safari

3. Clear the cache and cookies in your browser

Your computer saves little bits of information in your cache or in the form of cookies to help it load websites you visit often faster. Every now and then, the data it saves can cause pages to load incorrectly and clearing your cache can help resolve that issue.

If you’re unfamiliar with how to clear your cache or delete your cookies, find your browser below and follow the link to get a step-by-step guide on how you can do this:

Don’t see your browser listed?

VAX recommends the browsers listed above for the best site experience. While you can still use other browsers to use VAX, you may run into errors or pages that may look a bit off as a result.

4. Take screenshots of your page and email VAX Tech Support 

If all else fails, fill out the VAX Tech Support Form or email our VAX Tech Support team ( with the following information to help them replicate the issue you are running into so they can help you out as quickly as possible:

  • Your agency number
  • Your VAX user name
  • Screenshots of the error message
  • The URL (aka the link) of the page you’re on where you received the error message
  • A description or step-by-step overview of how you came across the error and/or what you were trying to do when the error appeared
image: illustrated VAX website with error on it