YOU ASKED: I’ve noticed an increase in calls from the advisors in my agency saying their account is locked. Is there a reason so many of my advisors are reaching out to regain their access?
MAXWELL SAYS: We understand you may be hearing more frequently from advisors in your agency who need to regain access to VAX. While we know this takes time for your staff to manage, these updates are part of VAX’s commitment to meeting the highest levels of security and protecting your agency.
In July, VAX implemented enhanced security protocols that apply to all advisors using the site:
- Account lockouts: Advisor credentials will automatically lock if the account is inactive for 90 days. Advisors will be directed to their Site Manager, who can easily unlock the account with a single click. Resources for managing advisor accounts can be found at vaxvacationaccess.com/education-container/Vax-Training-Education/manage-agents-and-security-access.
- Password requirements: Advisor passwords must now be at least 12 characters long. Advisors will encounter this change the next time their password expires or if they reset it.
Originally appeared in the Winter 2025 issue of The Compass magazine
comments