YOU ASKED: My client wants to send their credit card via email. How can I work with them in a secure way to collect the payment when due?
MAXWELL SAYS: Sounds like you’ve been paying attention to our previous issues of The Compass magazine and are looking for ways to protect yourself and your clients and reduce the risk of fraud. We have a great solution for this with our payment link. Depending on the brand you’re booking, you can send your clients a payment request that allows them to apply payment to the reservation on their own.
Simply retrieve the reservation and look to the upper right corner for the Payment Request link. You’ll see a pop up in the center of your screen. Complete the form with your client’s email address and your email address, and personalize the subject line. You can also edit the default copy in the email with any other message you’d like to send to your client. Just make sure you don’t edit the link that is included. Once you hit send, your client will have 24 hours to click the link and enter their payment details. If they miss the 24-hour window, they will need to reach out to have you send them a new link.
Originally appeared in the Fall 2025 issue of The Compass magazine
comments