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Travel has been hustling and bustling again and just when you think you are getting back into the groove TSA throws us a curveball. We all know the procedure, as you approach TSA you have your boarding pass and your ID ready and in-hand for the TSA agents. I know I personally have been thrown for a loop since resuming travel as several airports I’m being told you should have that put away. I have gotten accustomed to only providing my ID at the Milwaukee airport as that is my home airport, but it isn’t the same everywhere.

I happened on this article that I thought all travel advisors should be aware of, for yourselves and your clients. Now if I could only get all travel advisors to read this Buzz then my work would be done! (Ha ha)

The article is TSA Is No Longer Scanning Boarding Passes at These Airports. Apparently, they have deployed 1,621 credential authentication technology (CAT) scanners to 176 different airports. The article gives us an indication that there are some other new technologies in the works for even more efficiencies with Apple and American Airlines as well. Every simplification can make a difference for the hundreds of thousands that seem to want to travel right now after being stuck at home for far too long.

My advice though, and what I will always do, is to make sure that your boarding pass isn’t tucked too deeply. Technology is only good when it’s working as designed and with a glitch, the old process may still be the fallback.

What technologies to make travel easier have you experienced recently?


About the Author

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Beth Kitzman is the business development manager for Trisept Solutions' Agency Channel for VAX VacationAccess. Beth focuses on nurturing business relationships and finding exciting, unique ways for VAX to support travel agencies. With over 20 years of experience in the travel industry, beginning with Walt Disney World then working for airlines and now focusing on travel technology, Beth loves using her education degree to find ways to educate and empower travel agents to grow their leisure travel business.


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