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May marks Travel Advisor Appreciation Month, a time of special significance for us in the travel industry, particularly for USTOA's tour operator members. It's a moment to express gratitude for the outstanding efforts of travel advisors, who go beyond mere bookings to craft personalized experiences that turn trips into cherished memories. As someone who’s been traveling my entire adult life, I can attest to the indispensable partnership between tour operators, travel advisors, and their clients.

In an age where digital interactions dominate, the human element that travel advisors bring to the planning process is priceless. They listen, empathize, and understand, curate journeys that resonate deeply with their clients. This human connection fosters trust and loyalty, qualities that are crucial in navigating the complexities of travel planning. 

The United States Tour Operators Association’s gratitude for travel advisors is reinforced by the findings of a 2023 survey among our Active Members, which emphasized their invaluable role in our industry. Last year's findings revealed that 89% of tour operators plan to use travel advisors to drive sales in 2024, reflecting the trust and value we place in their capabilities. Additionally, 65% of our Active Members anticipate increased business through travel advisors, highlighting their growing significance to our success.

Of particular note is the fact that 65% of tour operators view travel advisors as playing a "very important" role in their business strategies for 2024. This statistic highlights the substantial influence travel advisors wield in our industry, not just in terms of sales but as key partners in shaping the future of travel.

As we observe this special month, let's take a moment to recognize the profound impact and contributions of travel advisors. Their knowledge, dedication, and personalized service enhance the travel experience and significantly contribute to the vibrancy and evolution of our industry. To every travel advisor who turns dreams into reality: your unwavering commitment, creativity, and compassion are celebrated each day. Thank you for making the world more accessible and our journeys more meaningful.


About the Author

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As president and CEO of USTOA, Terry Dale is a global leader in travel and tourism. A sought-after speaker addressing travel and leadership audiences around the world, he serves as an advocate and ambassador for USTOA and the industry at large. He is guiding USTOA “50 years forward” focusing on the most pressing issues of sustainability and DEI during the association’s milestone 50th anniversary year.


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