Ask Maxwell: How Can I Book Travel for Clients Leaving From Different Cities To the Same Destination?

The ability to book travelers sharing a hotel room arriving from different origins is offered only through select brands within the VAX marketplace. To verify which brands offer this, you can start by selecting New Reservation in the upper right navigation. Choose your preferred brand and then take a look through the Package Type dropdown. If your preferred supplier offers this package type, it will be named Multiple Origin Air – Shared Hotel or something similar to indicate that you have travelers arriving from multiple origins.

After completing the rest of the details within the reservation tool and beginning your search, you will find yourself on the availability page without default selections. From here you will select the air for your first traveler and follow through to accept the terms and conditions and complete the booking without selecting a hotel. You will receive a prompt reminding you a hotel is required to complete the reservation. At this time, you can select the green Add Party button to add the flight coming from a different origin.

Once you complete the air for passengers coming from each origin, you will see them on their own tabs. To add the hotel portion of the reservation, you’ll start at the green Add Party button again, enter the correct number of adults that will be staying in the room and then click Search. On the availability page you can choose the hotel and any other features that you want to add for the travelers. Use the Refresh Deposit button to update the deposit based on all the components you have included in the package, and then you will be able to complete the booking.

The order of the steps is important; you must complete the air portion for all travelers prior to adding the hotel and other components. If you need to modify the reservation later, you may need to contact your preferred tour operator’s call center directly.  

Originally appeared in the Winter 2024 issue of The Compass magazine