“As a travel advisor, I really value supplier training programs, learning directly from cruise lines, tour operators and hotel brands. That kind of insight helps me confidently match clients with the right experiences. It’s also huge when programs connect us with partners and offer certifications and more in depth training through groups like The Travel Institute. The more we understand the products and people behind them, the easier it is to sell and to create trips our clients actually love.” Elizabeth Gates, travel advisor at Empire Travel Inc.
“What I value most from an educational program is actionable insight — something that can be immediately applied to better serve clients and grow the business. The most impactful programs go beyond general information and provide real-world strategies, supplier relationships and insider knowledge that agents can confidently use in their bookings. I also value programs that keep advisors current with trends, policies and evolving traveler expectations. Education should not only inform but empower agents to deliver a higher level of service, build trust with clients and ultimately increase both sales and long-term success.” Michael Tice, owner of Tice Up Your Life Vacations
“I value an educational program that is practical, relevant and immediately applicable. The most important aspects are up-to-date industry insights, real-world strategies and tools that help me better serve my clients. I also appreciate programs that offer expert guidance, interactive learning and networking opportunities with other professionals. For me, education should not only expand knowledge but also enhance confidence, efficiency and the ability to create exceptional travel experiences.” Damon Spady, owner of Damon's Getaways, a NEST Plus affiliate
“I want an educational program that is relevant and concise, delivering clear, practical information without unnecessary detail. It should equip advisors with what they need to confidently sell and support the product — without getting lost in minutiae that clients won’t ask about or advisors won’t retain. For example, knowing trivial facts (like the number of tiki statues at a resort pool) isn’t useful. The program should also include a strong subject index or search function so advisors can quickly locate key information without rewatching entire videos or combing through entire courses.” Janice Eckert, co-owner/travel advisor at Copper Cactus Travel
“What I value most in an educational program is real-world experience that actually connects to what we’re learning. I like hearing from experts who work in the field because it makes things feel more real and relevant. I also think it’s important to hear both the good and the bad, what works, what doesn’t and why. Not just the positives.” Kelli Bertram, travel advisor at Come and See Travel
“There are copious education options that often don’t move the sales needle. Too much training focuses on how to book and supplier information, while agents need to know how to get more clients. The industry needs training in social engagement, attraction marketing, business growth and relevant travel trends. I love teaching social media for lead generation as well as human-centric AI training — not to replace people, but to make them better by handling tasks we get bogged down with. This gives advisors time to network belly to belly, build genuine relationships, better understand clients and do what matters most — turn travel dreams into unforgettable stress-free journeys.” Shelby Frenette, owner of TravelFun.Biz, a NEST affiliate
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