Whether its honeymooners looking for a romantic retreat post wedding, a multigenerational family ready to reunite in paradise or a group of friends in search of creating joyful moments and vivid memories, Hyatt Inclusive Collection has a resort for every type of traveler. But how do you know which one to choose? That’s where education comes in.
It’s crucial to stay up to date with the travel brands you sell, and that’s why Hyatt Inclusive Collection offers Confidant Collective, a robust suite of tools advisors can arm themselves with to become experts for their clients.
“Travel advisors are a cornerstone of Hyatt Inclusive Collection's success, and Confidant Collective was created to help them succeed,” said Amanda Morris, director of retail sales USA & Canada, Hyatt Inclusive Collection. “Through the program, advisors gain access to education, marketing resources, exclusive offers, and opportunities to earn rewards, all designed to help them confidently match clients with the right Hyatt Inclusive Collection experience while growing their business.”
Confidant Learning
According to Morris, relationship building with clients begins with education, which is why Confidant Learning is such a fundamental part of the program. In order to connect a client with the perfect resort for them, advisors need to know what each resort has to offer, and what sets it apart from others in the portfolio.
“Confidant Learning is designed to help travel advisors get a deeper understanding of the Hyatt Inclusive Collection portfolio, from our resorts and destinations to the experiences that make each brand unique,” Morris said, adding that it helps advisors speak confidently and authentically to their clients.
Hyatt Inclusive Collection is constantly evolving. From new hotel openings and exciting offerings geared towards different types of travelers to the integration of new brands, like Bahia Principe Hotels & Resorts, the portfolio is always growing. The more advisors learn about and stay up to date with these advancements, the better equipped they’ll be to match clients to the ideal vacation that fits all their needs.
In addition to learning about all the different brands, advisors can also use the platform to download marketing materials, find resort contact information and access resources such as destination wedding information, advisor rates and FAM trips opportunities.
Confidant Rewards
All the learning pays off. Another area of Confidant Collective is Confidant Rewards, a place for advisors to register all their eligible bookings, which are translated into points. Advisors can then track their points, redeem rewards and qualify for exclusive bonuses and giveaways.
Registering bookings also helps advisors get invited to exclusive experiences like Confidant Connect Live, Hyatt Inclusive Collection’s annual awards event. The event provides advisors with opportunities to network with other top-performing advisors, engage in exclusive resort experiences and spend quality time with Hyatt Inclusive Collection team members.
“Confidant Connect Live is our way of recognizing and celebrating the incredible travel advisors who support Hyatt Inclusive Collection year after year,” Morris said. “Invitations are based on booking volume registered through Confidant Collective during the qualification period, so it's important that advisors register every eligible booking. The more bookings advisors register, the greater their opportunity to earn an invitation.”
Since it’s inception, the response from travel advisors has been positive, and the company continues to find ways to use feedback to make the platform even better. According to Morris, more than 30,000 travel advisors have joined the community since the program’s launch.
“Our goal is to make sure advisors have the tools, resources, and support they need to grow their business and confidently recommend Hyatt Inclusive Collection to their clients,” she said. “We know the important role advisors play in our success, which is why we're committed to investing in programs like Confidant Collective and giving them the education, tools, and support they need to grow their business with confidence.
To learn more about Confidant Collective, travel advisors can connect with their local business development manager or visit confidant.hyattinclusivecollection.com.
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