How do I book different room categories on the same reservation? How do I unlock my account? Where can I find marketing materials? These are just a few of the many questions we hear from travel advisors. We get it – there’s a lot to keep track of when it comes to everything you can do on VAX VacationAccess.
We want to make sure you feel comfortable navigating the VAX platform, whether it’s creating a complex itinerary or utilizing our free marketing resources. See below for answers to some of the most frequently asked questions.
YOU ASKED: I have a question about commissions; who do I ask at VAX?
MAXWELL SAYS: VAX does not handle commission from bookings. Click here to learn where to go for commission inquiries.
YOU ASKED: Can my clients choose different room categories under the same reservation?
MAXWELL SAYS: The short answer is YES, you absolutely can. Click here for all the details.
YOU ASKED: My password has expired, and my account is locked; how can I get unlocked?
MAXWELL SAYS: You can start by heading to the "Helpful Tips for Logging Into VAX" landing page or click here for more details.
You Asked: How can I book travel for clients leaving from different cities to the same destination?
MAXWELL SAYS: So fun! We love seeing long-distance friends meet for a trip. This option is only offered through select brands within the VAX platform. Click here to learn more about how to book this.
YOU ASKED: Does VAX have marketing materials I can use?
MAXWELL SAYS: We sure do! No need to be a marketing expert when the VAX Marketing team is doing the work for you. Click here to learn more about where to find these resources.
Have more questions about VAX? Send them to us at training@vaxvacationaccess.com.
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