You Asked: My Password Has Expired, and My Account Is Locked; How Can I Get Unlocked?
Maxwell Says: If your account is locked, your password is expired or you are having trouble logging in to the VAX website, you’ll need to contact your agency’s site manager. Within each agency’s VAX account, at least one person is designated as a site manager responsible for setting the permissions and providing access to the employees of the agency. This person will be able to reset your password or unlock your account. The site manager could be the agency’s owner, manager, office admin or someone with this designated responsibility.
If you are the site manager for your agency and you need help with your access, you will need to contact the VAX Tech Support team. When you contact the VAX Tech Support team, they will need to verify your identity. In addition to providing them your agency number, you will also need to provide them with at least two of the following: your VAX username, the email associated with your VAX account, the phone number associated with your VAX account or the name of a valid site manager for the agency.
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